Case Manager

2 weeks ago

Adelaide city centre, South Australia SYC Full time

Are you looking for a role where you can make a difference?


The Education and Learning portfolio delivers a range of accredited, non-accredited and case management services, and due to a growing demand.

We are seeking for highly motivated, outcome focused Learner Support Services Case Manager to join our Learning team on a Full-time basis located our Kent Town Head office, and will be required to travel across Adelaide.


Reporting to the RTO Services Program Manager you will provide case management and support for students with complex needs, to ensure they achieve a successful vocational education training (VET) outcome and transition to further study or employment.

As a
Learner Support Services Case Manager, you will:

  • Provide a range of effective Learner Support Services (LSS) to students undertaking VET qualifications within the guidelines of the LSS deed and Operational Guidelines
  • Assess the student's living, learning and transition needs
  • Provide individualised practical and emotional support to students in a proactive manner and liaise with trainers and other key stakeholders
  • Work collaboratively with referring RTO's to ensure effective achievement of outcomes as per the LSS support plan

About You...


In this role, you will be driven to provide a range of effective and individualised wrap-around support and referral services to students with complex needs to ensure they achieve a successful vocational education training (VET) outcome and transition to further study and employment.


  • Previous experience in meeting the needs of people at risk, people with disabilities and from diverse cultural backgrounds.
  • Proven experience and success supporting students to overcome barriers and achieve learning outcomes
  • Knowledge and understanding of the Vocational Education and Training sector
  • Interpersonal, conflict resolution and negotiation skills along with the ability to identify innovative and lateral solutions.
  • Engagement skills and the ability to influence and motivate students using a coaching and advisory approach to achieve quality client outcomes.

For this role, you will need to:

  • Be willing to complete a Working with Children Check and National Police Check
  • A current valid Driver's License, willingness to drive, and your own registered vehicle with a 45 star ANCAP safety rating
  • Willing to undertake Mental Health First Aid and Disability Awareness training.
  • Be eligible to work in Australia

Why join Team SYC?

  • Increase your pay with Salary Packaging options
  • Career development opportunities
  • Enjoy an additional day off to celebrate your Birthday
  • Access an additional one week of paid leave each year, through SYC loyalty leave
  • Be provided an additional paid personal leave
  • Stay healthy with discounted Corporate Private Health Cover
  • Access our free and confidential Employee Assistance Program
  • Discounted gym membership for all employees
  • Enjoy special benefits with Beaurepaires
  • Qualifying periods apply.

About us

SYC has a relentless belief in people and their potential. We provide services that foster wellbeing, independence and opportunity for all Australians. As a not-for-profit organisation, we invest back into the Australian community, helping tens of thousands of people every year with housing, education and employment. Founded in 1958 to support young people experiencing disadvantage, we now extend this expertise to people of all ages.

How to Apply...

We're proud to be a Circle Back Initiative Employer and we commit to respond to every applicant.
SYC is a Child Safe organisation and will require the successful applicant to complete pre-employment checks. This includes a Working with Children Check and National Police Check.

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