Administraton Manager

Introduction:

At NAPA Centre, we offer world renown paediatric therapy services that embrace each child's differences and work with them to overcome their unique challenges.

Our allied health professionals develop individualised intensive therapy programs with unique combinations of our wide range of speech, physical, occupational and other innovative therapies.

Because each intensive program is tailored to a specific child, no two intensives are exactly alike. However our beautiful customers follow up their intensive program with weekly sessions - so our therapists not only get exposure and diversity but build the relationships and consistency with the kids too
Before applying, we encourage you to visit our website and learn more about our services, values and culture

Description:

ABOUT THE ROLE

NAPA centre have been operating in Australia through our Sydney clinic since 2016, Melbourne 2021 and now Brisbane Whilst our Shailer Park clinic opening is snot opening until August 2023 we are are already putting together the ultimate team to bring NAPA to Queensland, and as such we would love to hear from you now We are looking for friendly and experienced administration professional to lead our admin team in our new paediatric therapy clinic.

The Administration Manager role manages our Brisbane clinic's administrative functions including scheduling of appointments, billing and taking payments as well as other general office duties.

The key objective is to provide experienced support to our therapy functions and to ensure accurate and timely information is being provided for all enquiries; in a friendly and professional manner.

Typical duties include:
Ensuring the Administration team are effectively greeting all customers & visitors to the clinic; creating a great first impression.
Administration of the therapists' appointment schedules through the online medical system.

Work in conjunction with the National Administration Manager and Brisbane Clinic Manager ensuring that proper balance exists between the intensive and weekly schedules.

Monitoring and reordering of office, cleaning and kitchen supplies.
outstanding levels of debt are managed proactively and minimised at all times. Take timely and appropriate actions to reconcile patient accounts and resolve/escalate outstanding issues.

Ensuring all records and files are kept accurate and up to date and that they are filed and handled in a professional manner, maintaining client and staff privacy.

Actioning rescheduled meetings and appointments, including necessary paperwork.
Ensuring the administration team are managing daily and intensive therapy appointments and these are checked in and invoiced.
Reconciliation of customer accounts and payments, including follow up and collection

Skills and Experiences:

ABOUT THE SUCCESSFUL CANDIDATE:

A friendly, person with the ability to develop positive relationships with our customers as well as our team.
A proactive person with a high level of administration and organisational skills

The ability to create a safe, professional, and supportive environment where clients, families and colleagues feel welcome, hopeful and empowered to succeed.

The ability to communicate confidently and effectively with all different types of people.
Superior time management skills and the ability to prioritise competing deadlines and lead a small administration team
Previous administration experience (medical reception desirable).
The ability to work independently unsupervised and as part of a team.
A Working With Children Check WWCC (or willingness to obtain)
A NDIS Worker Check (or willingness to obtain)

ABOUT NAPA'S CULTURE AND BENEFITS:

You will have the opportunity to make a real, effective, and life-changing difference for children with disabilities; often seeing results "where nothing else has worked before.

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We are a genuinely friendly, diverse and supportive team.

We offer a competitive salary package and many other benefits including paid maternity leave and an $80 monthly wellness voucher to support your health and wellbeing.

Opportunity for professional development with a generous CPD program.
24 Hour Employee Assistance Program including counselling and resources available on you phone.
An active social club with monthly social events and much more

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