Procurement Associate

1 week ago

Sydney, New South Wales, Australia Westpac Group Full time
Procurement Associate

  • Coupa Support (Indigenous Identified Role)
Full-time Permanent
Location - Kent St, Sydney

Westpac is always on the lookout for skilled Aboriginal and Torres Strait Islander job seekers to join our mob.

How will I help?
Sitting within Group Procurement & Corporate Services, the Procurement Associate is responsible for managing Coupa support requests.

You will work within a team of 5 and report directly in our Senior Manager - Digital Engagement and Adoption within Procurement.


We are seeking an experienced customer service and system support professional with the technical capability to drive strong solutions and updates to our internal stakeholders and suppliers.


Key Responsibilities include:

  • Timely actioning of Coupa support requests which come in through the JIRA platform
  • Ensure appropriate Coupa support channels are maintained to deliver a positive user experience
  • Coordinate and perform regression testing activities for major system releases
  • Perform periodic Risk controls as per BAU Support handbook
  • Liaison between Coupa Users / Tech support team / key stakeholders
  • Coupa BAU delivery of support via JIRA and other channels on all Coupa related support queries

What's in it for me?


There are several ways that Westpac supports our Indigenous Community, including Sorry Business Leave options, ongoing learning and development opportunities, and social and emotional support programs.


We have a dedicated mentoring program and our Brothers and Sisters Employee Action Group to ensure that we have a common vision for a workplace that understands, respects and celebrates Indigenous Australian employees.


What do I need?

  • Previous experience in a systems support role (Procurement systems is ideal)
  • Excellent communication skills and experience within customer service roles
  • Strong stakeholder management skills
  • Continuous improvement mindset and strong technical capabilities

What's it like to work there?


As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

Supporting reconciliation is an important part of our purpose of creating better futures together.

As Australia's oldest company, and one of its largest, we have a responsibility to do what we can within our sphere of influence to work towards a better future.


As part of our Reconciliation Action Plan, Westpac is committed to creating meaningful jobs and employment pathways for Aboriginal and Torres Strait Islander people through dedicated programs to recruit, retain and invest in development for employees.

We are building workplaces that embrace and celebrate diversity of culture.

How do I Apply?

Do you need reasonable adjustments during the recruitment process?


At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

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