Senior Director, Field Services
1 week ago
Details
: Transport Canberra and City Services (TCCS) Chief Information Office (CIO) Branch is seeking a high-performing Senior Director to lead the Field Service Solutions Team.As a senior leader within TCCS, this role requires a person who can inspire, energise, and positively influence team and individual outcomes. The role is responsible for supervising, managing, and motivating a team and providing appropriate support and guidance. Effective employee engagement skills are a key enabler in the performance of this role as is a values-based leadership style.
The Senior Director, Field Services leads the operations, maintenance, development, and support of the Field Service Platform (Salesforce), managing diverse teams of technical professionals (testers, developers, technical architects, service designers, business analysts, experience designers and others involved in the delivery of apps and related products and services) to achieve organisational outcomes, within budget and in compliance with relevant legislation, policy, and frameworks.
Eligibility/Other requirements:
Tertiary qualifications in Information Technology or a related discipline, and greater than five years' experience in senior Information Technology Management is highly desirable. Certificate, Diploma, Advanced Diploma, Graduate or Post Graduate qualifications and/or accreditation in Information Technology or a related discipline, and greater than five years' experience delivering technology related projects in a government setting is highly desirable. Salesforce certifications, ITIL Certification or similar IT Service Management qualification is desirable. Experience in Service Design, Design Thinking, Agile, Software Development and Dev Ops is desirable. Extensive experience delivering projects in a Salesforce or similar environment is desirable. Baseline security clearance.Notes: Selection may be based on application and referee reports only. This position is based in a workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.
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