It Helpdesk

Savanna is a leader in energy services offering drilling, completions & well servicing solutions in Australia. Savanna has an opportunity for an experienced IT Helpdesk Support to join the team.
Based in our Toowoomba Head Office.
This is a newly created position to support our growing business.

Why Savanna? An industry leader in safety with an unrivalled safety record Long term contracts with major coal seam gas producers This position will report to the Manager, Information Systems and will work closely with the systems team to troubleshoot issues both local and remote, hardware and software.

This individual must have strong communication and remote trouble shooting skills.
The ability to multitask is a must.
This person is responsible for resolving trouble calls, hardware repairs etc.

The skillset within this role must have the ability to support the day-to-day operations and assist with projects when required.

What you'll be doing:
Provide day-to-day help desk support as well as 2 nd tier support.

Must be able to work within Active Directory – Add, Modify and Delete Users Must be able to create email address' – Exchange.

Experience in Azure and O365 required.
Must be able to troubleshoot and support clients remotely.
Must be able to work unsupervised.
Must be willing to work after hours Must have Excellent communication, interpersonal and problem-solving skills.

Detailed and accurate logging of Help Desk support calls within the Service Desk Plus application Require a strong technical background working with Windows desktop platforms, MS Office 2013 & higher, Exchange Server 2010 or higher, Crystal Reports and experience with ERP systems (Dynamics line) Work on building, repairing, upgrading, and deploying computers, laptops and other peripherals.

Knowledge of telephony – Cisco and Teams Phone Ability to Provide clear and concise documentation and follow that same documentation.

Support network connectivity within WAN and LAN Interact with technical support groups to resolve problems and bugs.
Participate in the on-call rotation when required.

Troubleshoot mobility issues | allocate hardware | manage hardware (Intune | Active Sync) | Reset Passwords and voicemail boxes.

To apply, you should have: Previous relevant experience in IT Helpdesk / Support essential Knowledge of Spira, Tableau, AD, IMS, Share Point, shared drives, Sales HQ and Power BI or similar report writing software an advantage, but not essential.

Well-developed written and verbal communication skills If you would like to be a part of Savanna's growth at this exciting time apply now Privacy Acknowledgment Savanna Energy Services Pty Ltd (Savanna) collects personal information from you as part of our recruitment and selection process.

Savanna recognises the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us.

Savanna's recruitment systems are hosted by external service providers who also recognise the importance of privacy.

By proceeding with your application to be considered for a position with Savanna, you acknowledge that your personal information will be hosted by these external service providers until such time as you elect not to have your information stored on these externally hosted sites.

Yes I agree to the privacy statement * Personal Details * Required field Title * First name * Last name * E-mail * Phone * Digits only or add + for international numbers Street * Street Cont.

City, Town or Suburb * Postcode or Zipcode * Country * State, Region or Province * Linked In URL (Please click on your profile and copy the URL from your profile page.)Questions Are you able to work legally in Australia? * I am an Australian or New Zealand citizen I am an Australian Permanent Resident I have an Australian Visa which permits me to work No This is a Toowoomba based position working Monday to Friday (this is not a FIFO position) & therefore you'll need to live in or near Toowoomba.

• I already live in or nearby Toowoomba I am prepared to relocate to Toowoomba This is not an option for me How many years IT Helpdesk / Support experience do you have?
• I have no experience Less than 3 years 3-5 years 5-10 years More than 10 years Do you have experience using the following systems? Choose as many as are applicable.
• Azure and O365 Hosted Exchange Teams Phone ERP systems (Dynamics line) Window 10 / 11 Experience Power BI None Any additional information.

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