Operations Team Leader

1 week ago

Brisbane, Queensland, Australia Macquarie Group Limited Full time

The Cash and Banking Operations team's core function is to support Macquarie's Advisers, Independent Financial Advisers and Clients within our Retail Banking and Business Banking divisions.

At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability.

You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.


What role will you play?
You will provide ongoing coaching, mentoring and support to ensure the productivity, effectiveness, and continuous improvement of your team.

You will be responsible for managing call queues to ensure same day service, completing call and quality monitoring, and ensuring all regulatory requirements are observed.

Your passion for leadership and client-focus approach, will drive successful team performance and ensure an exceptional service to your key stakeholders.


What you offer

  • Passionate people leader with experience in a client service environment
  • Excellent communication, relationship building and stakeholder management skills
  • Committed to high quality client and employee experiences
  • Strong sense of business acumen and risk awareness
  • Exposure to deposit products and an understanding of Business Banking is advantageous.


We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.


Benefits
Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include:

  • Hybrid and flexible working arrangements
  • Wellbeing and service bonus leave
  • Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
  • Paid volunteer leave and donation matching
  • Range of benefits to support your physical, psychological and financial wellbeing

About Banking and Financial Services


Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.


Our commitment to Diversity and Inclusion


The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities.

From day one, you'll be encouraged to be yourself and supported to perform at your best.

If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply.

With the right technology, support and resources, our people can work in a range of flexible ways.

LI-hybrid

About Macquarie:


A career at Macquarie means you'll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure.

At Macquarie, we're empowering people to innovate and invest for a better future.


Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.


Job no:
BFS-976252

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Work type: Permanent
  • Full time
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Location: Brisbane, Sydney

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Category: Senior, Mid-senior

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Group: Banking and Financial Services
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Division: BFS Central & Operations

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Recruiter: Hannah Lewis

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Opening Date: 07/4/2024

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