![PhoneRush Repairs](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative/mobile Phone
2 weeks ago
MAIN DUTIES/RESPONSIBILITIES:
- Technical
- Perform high quality repairs and testing on all mobile phones and tablets, problem solving and diagnosis, repairs completed within a given time frame, able to multitask, consistently learns and updates knowledge on upcoming devices
Retail
- Selling of mobile phone and tablet cases and accessories, ensuring all cases and accessories are neatly presented, keeping up to date on knowledge on all stock
Inventory
- Monitoring stock for parts and accessories
Customer Service
- Interacting, assisting and providing exceptional customer service including phone etiquette
Money Handling
- Cash and EFTPOS facilities
- Accurately document repairs and parts information on computer system
- Ensures work bench is clean and tidy at all times
- Following company policies and procedures at all times
- Perform other duties required by management including completing daily and close checklists and cleaning duties
- Be active, energetic and honest.
- Be able to trouble shoot and follow procedures.
SKILLS & EXPERIENCE
Qualifications:
Retailexperience preferred
- Knowledge and experience in phone or tablet repairs
- Fluent in written and spoken English
Experience:
Skills:
- Intermediate to advanced computer skills
- Excellent verbal and written communication
- Organised and able to meet deadlines
PERFORMANCE GOALS:
- Complete phone repair tasks on time
- Deal with clients, suppliers and other employees professionally at all times
- Ensure office is clean and presentable at all times
Experience:
- sales: 1 year (preferred)
- customer service: 1 year (preferred)
Part-time hours: 20 per week
Job Types:
Full-time, Part-time, Casual, Permanent
Work Remotely
- No
Job Types:
Full-time, Part-time, Permanent, Casual
Salary:
From $22.00 per hour
Schedule:
- 8 hour shift
Work Location:
One location
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