Senior Application Specialist SWADCS

1 week ago

Brisbane, Queensland, Australia The State of Queensland Full time

An exciting opportunity has become available for a Senior Application Specialist to join our team on a permanent full-time basis who will be responsible for providing leadership and ownership of business-as-usual changes and support required for operational delivery of Queensland Health's Statewide Automated Dispensing Cabinet Service (SWADCS).

Your key duties will include but are not limited to:

  • Lead changes required as per the roadmap, at the request of application manager
  • Provide effective change management, capacity planning, risk management and continuity planning utilising best practices in systems support and service delivery, with the ITIL framework.
  • Ensure all changes, are delivered on schedule, and as planned in regards to impact to clients.
  • Ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of the enterprise infrastructure.
  • Maintain and manage effective working relationships and engage with third parties that provide technical support for the enterprise infrastructure.

Are you right for this role?

  • Demonstrated ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release management. (SFIA: USUP Level 4, PBMG Level 5, CHMG Level 5, RELM Level 5)
  • Demonstrated expert level skills and experience in managing clinical applications and its integration with business requirements and technical environment in a large and complex service delivery environment. In particular, expert skills in the Queensland Health Statewide Automated Dispensing Cabinet Service (SWADCS) will be highly valued for this position, with a secondary emphasis on experience in the ieMR Medications, Anaesthesia and PowerTrials streams.
  • Demonstrated ability to manage diverse activities and priorities across organisational boundaries to ensure that service delivery meets agreed service levels in a customer focused ICT environment. Experience in negotiating and managing service level agreements with emphasis on a strong customer focus. (SFIA: SLMO Level 5)
  • Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people including senior business and technical stakeholders to make decisions. (NHS: Effective and strategic influencing)
  • Proven ability to lead, manage and mentor a team of technical specialists. (NHS: Leading change through people)
  • Well-developed ability to build and maintain appropriate relationships with team members, other technical specialists, application specialists, vendors and end users (NHS: Collaborative Working)
  • Ability to lead complex technical projects, offer technical support and advice to consumers.

Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including:

  • Competitive salary + generous superannuation and leave loading
  • Flexible working arrangements
  • Career training and development

To apply for this exciting opportunity, submit your resume and covering letter online today.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.

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