Clinical Quality Specialist, Incident Management

1 week ago

Sydney, New South Wales, Australia LifeWorks Full time

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all.

As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.


About this opportunity:
The Clinical Quality Specialist role provides combines advanced book-keeping and organisation skills with clinical knowledge of incident management services.

The role will coordinate and direct the flow and retention of records and information between TELUS and our client organisations, demonstrating superior attention to detail to ensure best-practice in the provision of clinical records.


We have an exciting new opportunity for a Clinical Quality Specialist, Incident Management, and we're on the hunt for a teammate to join our team based in any of our main offices in Australia (Melbourne, Sydney Brisbane).


Some of your responsibilities include:

  • Coordinate trauma response/incident management support, onsite counselling, training workshops and other additional services.
  • Processing invoices and data management.
  • Provide accurate record keeping of all clinical processes with a keen attention to detail.
  • Act as the primary point of contact for clinical team members.
  • Manage stakeholder relationships.
We would love to talk to you if you:

  • Can demonstrate strong computer skills with a high proficiency in using Microsoft Excel, Word, and Outlook.
  • Have the ability to be understanding and empathetic towards the mental health of others.
  • Can build relationships quickly and effectively.
  • Have a high level of written and verbal communication skills.
  • Have highly developed organisational and time management skills.
  • Have confidence and resourcefulness to adapt to changing circumstances and environments.
What's in it for you?

  • Flexible work arrangement to suit your lifestyle.
  • Highly diverse and varied work.
  • Contribute to the delivery of proactive employee mental health and related services in a sector that has a critical impact on the health, wellbeing and welfare of others.
  • Partner across a whole range of different industry sectors delivering bestinclass learning & development solutions.
  • Engage in a range of diverse and rewarding work and career growth.
  • Competitive salary, employee benefits and much more.
- _Proper completion of probity checks and adherence to State/Territory public health orders is required as part of the recruitment process for all TELUS Health roles._

  • TELUS Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a safe work environment free of discrimination and harassment. We celebrate and embrace diversity in all its forms and have a zerotolerance policy for violence, including domestic and family violence._
- _To be eligible to apply, you must hold existing Australian work rights._


Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.

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