Roadside Team Manager

1 week ago

Joondalup, Australia Royal Automobile Club of WA Full time

As a Roadside Team Manager, you will contribute to the overall Motoring business plan by ensuring a high quality, consistent and seamless on-road service is delivered to our members via our employed patrols and delivering against Service Delivery Health & Safety, People, Sales and operational objectives.

What will you be doing?

  • Developing, leading and driving the performance of Roadside Service Delivery Patrols and Flexi-Techs to achieve KPIs, including operational; Member/Customer Net Promoter Score (NPS); Sales & Revenue targets & business plan initiatives.
  • Managing staff resourcing in conjunction with Motoring Workforce Planning.
  • Reviewing and analysing performance data (financial, sales and activity reports), monitoring and measuring productivity, goal progress and activity levels.
  • Collaborating with the Leader, identifying and implementing continuous improvement initiatives including new systems and processes and procedures to enhance the member experience and drive operational efficiency.
  • Building capability and capacity of internal resources (including cross functional).
  • Fostering cultural and operational change enabling the delivery of improved performance and employee engagement.
  • Embedding and driving a culture of a robust Health & Safety focused environment within the constraints of a remote workforce.
  • Simplifying people and business process and systems to support RAC strategy and culture.
  • Driving efficiencies and contribute to the longerterm strategy for the business unit.
What are we looking for in you?

  • Experience managing a large team in an operational environment.
  • Experience in managing occupational health and safety systems.
  • Experience working as a Team Leader, Foreman or similar in the Motoring.
  • Qualified Motor Mechanic or equivalent trade is desirable.
  • Tertiary qualifications in Business Management or a related discipline is desirable.
  • Certificate IV in Occupational, Health and Safety is desirable.

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