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Returns Team Member
1 week ago
Returns Team Member
Apply now Job no: 510497
Work type: Permanent Full Time
Location: WA - Metro
Categories: Operations
About Us
JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups with hundreds of stores trading under the JB HiFi and The Good Guys banners, supported by a network of Home Delivery Centres (HDCs). Our HDCs and Supply Chain teams help contribute to our retail business success through Imagining and Enabling Supply Chain possibilities that deliver to our Customers Safely & Sustainably. By combining capability, technology and an engaging team culture, we can offer the best brands, a big range of home appliances and consumer electronics at low prices.
Why Join Us?
The Role
Reporting to the Returns Coordinator, your role as a Returns Team Member will be execution of the timely and efficient return of faulty, defective, and damaged bulky goods within the Home Delivery Centre (HDC). Your responsibilities will include, but are not limited to the following:
Manage escalated customer returns, ensuring prompt and effective resolution and communication of any improvement opportunities including provision and delivery of exchange, collection of faulty items and damage allowances Resolve credit claims with suppliers and escalate issues in line with established processes and provide information and input for business investigations, as required Ensure transport carriers comply with service level targets and monitor key performance indicators to inform effectiveness and/or identify and remedy non-compliance Contribute to the management of effective processes and systems to ensure quality records management and data integrity Work collaboratively with store teams to transfer knowledge of bulky goods returns processesThis role is key to the successful running of our HDC and as such, requires a results driven individual who is highly organised and customer focused.
About You
You are a professional who looks to optimise work processes at every opportunity, coupled with your effective collaboration skills and ability to work in a team environment and autonomously will see your success in this role. You will also possess the following:
Year 12 education At least 3 years operational warehouse experience Proficient in Microsoft applicationsTo Apply
If you are interested in this exciting opportunity with us, please click apply and upload your CV.
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