Relief Passenger Services Supervisor
1 week ago
dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.
dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and professional developmentOVERALL PURPOSE OF THE POSITION
The Relief Service Delivery Supervisor, Passenger Services is responsible for the shift management of dnata Passenger Services for our clients to ensure an efficient and effective service meeting and exceeding the company's and our clients' expectations.
The Relief Service Delivery Supervisor will manage the day-to-day complexities of business issues and competing demands within an environment of sensitivities, constraints and competing stakeholder priorities.
PRIMARY DUTIES AND RESPONSIBILITIES
- Oversee the delivery of a customer centric Passenger Services operation including the supervision, organisation and coordination of all work areas during an operational shift;
- Manage onthejob team coaching, mentoring and performance feedback to achieve high levels of performance and service excellence;
- Ensure the efficient and effective allocation of resources to deliver operational requirements and meet Service Level Agreements;
- Oversee and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services' policy and procedure;
- Provide quality metrics and reporting on critical business issues;
- Reinforce a positive safety culture within the team focussed on awareness and vigilance.
OH & S Responsibilities
- Ensure compliance with the dnata OHS Policy and related Group Policies
- Comply with legislative OH & S requirements
- Develop and maintain a positive safety culture focused on awareness and vigilance.
- Conduct work in accordance with dnata's OH & S Management System and customer OH & S requirements
- Follow all safety work procedures, adhering to all safety guidelines provided
- Assist with accident investigation, reporting and injury management
- Wear the required personal protective clothing and equipment
ESSENTIAL CRITERIA
- Demonstrated leadership experience and a commitment to driving a customer centric service culture within the team;
- Well developed communication skills both written and oral and negotiation skills;
- Previous experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements into standard operations;
- Sound level of understanding of financial and budget processes and ability to drive culture change and business improvement initiatives;
- Meet Government Health Requirements for Authorised Workers
Desirable Criteria
- Previous experience in or knowledge of airline industry principles and procedures
- HSC or University graduate in a business discipline
What we offer in return:
- Opportunity to work for a Global company
- Great team environment
- Extensive training and support
- On site parking (paid by dnata)
- Full uniform including PPE
- Competitive salary
We support applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages.
-
Passenger Services Agent
4 weeks ago
Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time**Experienced Check-in Agents, Gate Leads, Service Desk Officers & Turnaround Coordinators** **Status**: Permanent, Part-Time **Reports to**: Passenger Services Supervisor **Location**:The role is based at Menzies Aviation - Sydney International Airport **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time,...
-
Passenger Services Agent
2 days ago
Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time**Experienced Check-in Agents, Gate Leads, Service Desk Officers & Turnaround Coordinators** **Status**: Permanent, Part-Time **Reports to**: Passenger Services Supervisor **Location**:The role is based at Menzies Aviation - Sydney International Airport **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time,...
-
Passenger Services Agent
1 week ago
Sydney Kingsford Smith Airport, Australia Menzies Aviation Full timeExperienced Check-in Agents, Gate Leads, Service Desk Officers & Turnaround CoordinatorsStatus: Permanent, Part-TimeReports to: Passenger Services SupervisorLocation:The role is based at Menzies Aviation - Sydney International AirportOverviewPeople. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a...
-
Passenger Services Agent
2 weeks ago
Melbourne Airport, Australia dnata Full timeThe Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients’...
-
Passenger Services Agent
1 month ago
Melbourne Airport, Australia dnata Full timeThe Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients’...
-
Passenger Services Agent
1 month ago
Melbourne Airport, Australia dnata Full timeMelbourne Airport, VICThe Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence...
-
Passenger Services Agent
3 weeks ago
Melbourne Airport, Australia dnata Full timeMelbourne Airport, VICThe Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence...
-
Passenger Services Agent
3 weeks ago
Melbourne Airport, Australia dnata Full timeThe Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients’...
-
Passenger Services Agent
3 weeks ago
Melbourne Airport, Australia dnata Full timeHave you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Melbourne International Airport! The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate...
-
Passenger Services Agent
1 week ago
Melbourne Airport, Australia dnata Full timeHave you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Melbourne International AirportThe Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate...
-
Passenger Services
1 week ago
Sydney Kingsford Smith Airport, Australia dnata Full timeHave you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airportdnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the...
-
Passenger Reduced Mobility Agent
6 days ago
Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time**Overview**: People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 250 locations in over 58 countries, across six continents. But at the heart of our business is our people. If you are seeking a...
-
Station Officer Part Time Relief
4 weeks ago
Melbourne, Australia Metro Trains Melbourne Full time21 November 2023 Melbourne Part Time STATION OFFICER PART TIME RELIEF Be among the first to work at the new Metro Tunnel stations, helping thousands of passengers get where they need to go quickly and safely. The Metro Tunnel is moving Melbourne into the future and transforming our rail network. It will allow us to run more frequent, reliable services,...
-
Passenger Service Officers
1 week ago
Sydney Kingsford Smith Airport, Australia Menzies Aviation Full timeOverviewPeople. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with...
-
Passenger Services Training Coordinator
2 months ago
Sydney Kingsford Smith Airport, Australia Menzies Aviation Full timeOverview Provide employees with the required knowledge and skillset for the Passenger Services Operations, as well as supporting employees' development. Responsible for managing, designing, developing, coordinating, and delivering all training programs. Additionally dependable for supporting other stations within the region within their scope of work when...
-
Passenger Services Agent- Fluent in Mandarin and
1 month ago
Melbourne Airport, Australia dnata Full timeThe Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients’...
-
Melbourne Airport, Australia dnata Full timeThe Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients'...
-
Passenger Services Agent- Fluent in Mandarin and
4 weeks ago
Melbourne Airport, Australia dnata Full timeHave you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Melbourne International Airport! The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate...
-
Passenger Services Agent
3 weeks ago
Melbourne Airport, Australia dnata Full timeHave you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Melbourne International Airport! The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate...
-
Melbourne Airport, Australia dnata Full timeHave you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Melbourne International Airport! The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate...