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Manager, Operational Risk

3 months ago


Toowoomba, Queensland, Australia Heritage and People's Choice Full time
Manager, Operational Risk


Are you looking for the next step in your career? We're looking for a Manager, Operational Risk to join our Operational Risk team for a 6 month contract period.

A great introduction into our organisation, this position can be based in either Brisbane, Toowoomba or Adelaide.

About the role


Additionally, you will be a Business Partner to the Chief Information Office and Merger Integration Office and support our organisation's outsourcing and procurement activities.


Other key responsibilities include:

  • Monitoring and escalating operational risks, control weaknesses or incidents required.
  • Preparing accurate, timely and relevant risk management reports for Management/Board committees.
  • Supporting strategy formulation, execution, and continuous improvement in all aspects of operational risk management.
  • Contributing to research by analysing significant changes in rules and regulations, statutory, economic, political, social, or technological changes and trends regarding nonfinancial risks in the financial services industry.
  • Ensuring the organisation's risk appetite in relation to operational risk within the business is clearly articulated, communicated, and understood to promote the optimisation of the risk/reward balance.
  • Providing second line review and challenge over line one risk identification & assessments.
  • Identifying emerging issues and facilitating regular deep dives on areas of heightened risk.

About You


You are a motivated and passionate individual with well-developed interpersonal skills, including the ability to negotiate and influence senior stakeholders.


Your work history will also demonstrate:

  • Appropriate industry experience in contemporary operational risk management practices, frameworks, and systems.
  • Sound understanding of regulatory and compliance obligations in financial services.
  • Expertise in understanding and responding to impacts from changes in regulation and legislation and assessing the required changes to existing practices and knowledge across the organisation.
  • Sound capability, deductive reasoning and problemsolving techniques including the ability to make professional judgments on whether a sufficient level of analysis has occurred to support decision making.
  • Selfmotivated to learn, with a commitment to personal and professional development.
  • Engaging, supportive, curious, and collaborative attitude that contributes positively to Risk Culture.

Who are we?


It's an exciting time to join our organisation On 1 March 2023, two of Australia's most successful member-owned banking organisations merged, to form Heritage and People's Choice - Australia's leading mutual banking organisation and a genuine, member-owned alternative to the major banks.

We exist to create a better future for our members and the communities in which they live.

We are 100% member owned, with approximately 720,000 members and 1,900 employees.

We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.


When you come to work at Heritage and People's Choice, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet.

We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.


Benefits of working for us
We believe the little extras can make a big difference in supporting your success.

That's why we offer great incentives and benefits including:

  • Career development opportunities, and ongoing training, coaching and support
  • A dedicated Employee Assistance Program for you and your family to access in times of need
  • Paid volunteering days and access to a diverse range of community and charitable initiatives
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