Travel Agency Customer Support

1 week ago

Sydney, New South Wales, Australia Room-Res Full time

Founded in 2016, over the past 6 years, Room- has quickly become the go-to place for savvy travel agents to search and book hotels, tours, activities, and ground transport.

With a booming Australian travel market, Room-Res continues to further evolve our offering – developing market-leading new tools and adding pioneering new products. Consequently, at this exciting time for our industry and for our business, there has never a better time to join us on our quest to give our travel partners a competitive advantage

The role...

Travel Industry Customer Support Exec

The purpose of this role is to provide high quality support to our agents, handling and resolving incoming sales and service-related queries.

These could relate to any number of different scenarios – from assisting agents with basic product queries, offering reservations assistance, or helping to resolve post-travel complaints – so you need to be able to think on your feet, juggle multiple priorities, and enjoy a fast-paced environment.

We support our agent partners not only in Australia but also the US and Mexico so you will also be fielding and servicing 'out of hours' calls from our US and Mexico points of sale

The role is predominantly based in our Sydney office, however there will also be some flexibility there, once you are fully up to speed. Hours will be largely office hours, 9am to 5.30pm Monday to Friday, with some flexibility to cover other shifts from time to time.

About you...

Friendly, professional, and able to rapidly build great relationships with our agency clients, you will enjoy problem solving and providing exceptional customer support.

You are looking to take the next step in your career and will already have some experience working within the travel industry, or in a similar support role.

Are you a travel agent, looking to take a step away from front line sales? We'd love to hear from you too

Whilst plenty of support will be provided, you will enjoy working autonomously and taking responsibility for seeing queries through to resolution. You should also be fun and enjoy working within a team.

In a nutshell:

· You are a tech savvy, quick learner and have great communication, administrative, and customer service skills.

· You will have a service-led mind set, and will enjoy finding solutions for our agents

· You will have a great attitude, willing to learn, and are excited by a challenge.

· The ability to speak Spanish is highly advantageous but not essential to the role

· The role is based in our Sydney CBD office (fun fact - our building was recently voted World Building of the Year).

Job Type: Full-time

Pay: $70,000.00 per year

$63K +7K Guaranteed Bonus

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

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