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Customer Service Representative

3 months ago

Dandenong, Victoria, Australia JELD-WEN Full time

About our Organisation
A&L Windows & Doors have been manufacturing quality windows, doors and screens for over 40 years. We draw on rich, proven history and an exciting focus on the future.

With showrooms throughout Australia, our continued growth can be attributed to providing innovative products and the highest level of customer service on the market.


A&L Windows & Doors is part of the 4,000-employee
JELD-WEN family, which includes iconic brands Corinthian Doors, Stegbar Windows & Doors, Aneeta Window Systems, Regency Shower Screens & Robes, Trend Windows & Doors and Breezway louvres.


About our Opportunity
Do you have a passion for Customer Service? Do you enjoy interacting with others? Do you have great administration skills? Do you want job security working for a market leader in business for more than 65+ years? Then come and work for us


This is an immediate opportunity for a
Customer Service Representative to join our state manufacturing operations based at Dandenong South.

Reporting to the Team Leader you will be required to ensure accurate and timely processing of all quotes, sales orders, services and scheduling of jobs, and effectively communicating this to the A&L Windows customer base and staff.


Key responsibilities include:

  • Responding to internal and external enquiries regarding customer orders
  • Processing warranty and rework orders
  • Troubleshoot service solutions with manufacturing, delivery and installation functions
  • Being proactive, responsive and competent to all customers
  • Provide a high level of professionalism and customer service
  • Develop rapport with endusers

About You:

  • Previous experience in a customer service role
  • Ability to work effectively independently as well as part of a team
  • Excellent written and verbal communication and strong troubleshooting skills
  • Ability to work well within a team openplan environment
  • High attention to detail and accuracy
  • Intermediate skills with MS Office Suite
  • Good computer literacy with fast and accurate keyboard skills

About the Benefits:

  • One rostered day off per month
  • Fabulous large team environment
  • Flexible working hours
  • Ongoing training and career development
  • A competitive remuneration package
  • Generous discounts on our extensive range of JELD-WEN products
  • Onsite parking
  • Ability to schedule leave every year at Christmas

Your Next Steps
Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested to by the Talent Acquisition Team.

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