Associate Customer Service Consultant
1 week ago
As a leader in wealth accounting technology, Class revolutionizes how clients work with innovative cloud solutions. Forming part of ASX-listed HUB24 Limited group, Class aims for top-notch technology solutions, exceptional customer service, and a true dedication to innovation. Initially known for pioneering Australia's first cloud-based SMSF administration solution, Class Super, we have now expanded to include the NowInfinity platform. Our software solutions help customers automate processes, reduce costs, enhance data accuracy, and minimize compliance risk. Revenue is generated through a monthly software fee and PAYG fees.
As an Associate Customer Service Consultant, you will be the front line for established clients encountering issues with Class's NowInfinity product. Your role involves offering outstanding software support and resolving problems within Service Level Agreements.
Join our welcoming team with opportunities for career growth within the Customer Service team or the broader business.
This is a full-time remote role, working from home three days a week and from our Sydney CBD office the remaining days.
What you will do
- Respond to customer queries via phone, email, and other channels promptly
- Collaborate with senior consultants to resolve complex requests
- Maintain customer relationships and offer exceptional support for Class platforms
- Contribute to Knowledge Base articles and training materials development
- Stay updated on Class platform features through training and documentation
- Report system issues and provide product feedback
- No specific qualifications required, but a degree in Accounting or Information Technology is highly regarded
- Ability to thrive in a fast-paced environment
- Excellent communication skills
- Strong problem-solving skills
- Experience in accounting or help desk environments is a plus
- Familiarity with taxation and corporate requirements
- Knowledge of Australian Trust and Superannuation legislation
- Experience in accounting or help desk environments
- Knowledge of ATO tax lodgements and ASIC requirements
- Familiarity with Australian Trust and Superannuation legislation
THE CLASS STORY
Class prioritizes technology innovation, attracting top talent, and empowering employees to excel. We are always evolving and growing, and your contribution will have a significant impact.
Class Brand Promise
Our purpose: To champion simplicity, automation, and connectivity.
Our ambition: To become a premier Australian technology solutions provider.
Our value proposition: Leading technology solutions for accountants, streamlining back-office operations.
Simplify: Streamlining complex processes.
Automate: Scaling efficiency through automation.
Connect: Trusted technology partner for accountants and advisers.
Our vision: To create a simpler, more automated world for our customers.
Join our inclusive workplace where you can be your authentic self and feel fully supported.
If you don't perfectly fit this role, reach out to us with your interests—we value diverse skills.
*A police check will be conducted for successful applicants.*
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