Associate Agility Coach

2 weeks ago

Council of the City of Sydney, Australia Commonwealth Bank of Australia Full time

About Us:

The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession.

We process and execute the majority of all processes across the Bank supporting the Retail, Business, and Institutional businesses with banking, lending and markets operations, along with running Regulatory operations and delivering Group regulatory projects.

Our strategy is enabled by four priorities: Customer First; Fast, and safe; Digital where it matters; and Operational excellence - which combined, will enable us to play our role in building a brighter future for all.

Your Team:

You will be part of the preeminent COO Agility Chapter consisting of 20+ coaches - supporting the Financial Crime Operations and Transformation (FCOT) team responsible for the Group's approach to managing Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) as well as Sanctions risks and obligations. We work to prioritise uplift and enhancement opportunities to deliver the Group's goal of ensuring leading practice in disrupting financial crime

We emphasise open communication, quality work and a culture of excellence. Here you'll experience flexibility, great rewards and the opportunity to drive your own career growth.

Your Impact:

You will be part of a dedicated Crew consisting of multiple squads where with other coaches you are expected to lead and develop a Crew level coaching plan that drives continuous improvement, delivery maturity and maximises continuous flow of valuable outcomes through the squads in a sustainable manner aligning to agile principles and Group's improved way of thinking, planning and working at CommBank known as PACE to help us achieve our NPS +30 customer goal.

To help you succeed you will receive thorough expert targeted support to develop your coaching art and prowess and advance your career and personal development with an amazing array of opportunities available for you to explore.

Core Responsibilities

  • Being a role model for empathy and trust to help foster coaching relationships
  • Creating a space for change through influencing and persuading others on the merits of the change journey
  • Partnering and Providing Servant Leadership to your Crew(s).
  • Coaching the Squad(s) in CBA's Pace Ways of Working
  • Implements practices that support teams through the stages of adopting, learning and supporting continuous improvement including process and maturity assessments and adoption roadmaps.
  • Provides individual and group coaching to enhance individual and team performance.
  • Supports and provides feedback to teams on their operating rhythm activities ((business unit-level, team-level, etc.)
  • Facilitates continuous improvement by leveraging learning's and processes established within existing teams.
  • Embeds an inspect-and-adapt culture by helping establish metrics across the tribe. Coaches key stakeholders on how to use defined metrics as a diagnostic to identify improvement opportunities.
  • Helps teams to identify and resolve issues that impact on the tribe and squads delivery lifecycle.
  • Supports teams to scale and consistently adopt emerging best practices.
  • Surfaces systemic organisational issues and challenges impacting teams and inhibiting a culture of continuous improvement.
  • Support the facilitation of a consistent operating cadence and empowers colleagues across the organisation to adopt and run these.

About You

  • You are someone who embodies the growth mindset and is passionate about agile ways of working and Coaching others
  • You are a Critical Thinker and a pragmatist when it comes to leading teams through complexity & Software Delivery phases and are capable to drive incremental agile mindset and practices improvements sustainably through ongoing training.
  • Have a sound understanding of agile practices, principles and thinking
  • Have experience in coaching teams and programs across various initiatives
  • Knows when to appropriately switch between being a coach, mentor, teacher or facilitator
  • Ability to solve complex problems
  • Think strategically and act pragmatically
  • Deliver transformational change
  • Exceptional communication and stakeholder engagement skills

The real question: What's in it for you?

  • An inclusive team culture that promotes collaboration and innovation at their core.
  • Amazing career progression, growth, learning and development programs on offer.
  • Flexible working programs to support your emotional and mental well-being.
  • Opportunity to work alongside leadership, decision-making, solving challenges and many more.

If you have the above skill, experience and passion around bringing the best of you to the business we would love to hear from you

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

CommBank is Australia's leading provider of financial services. With customers at the heart of everything we do, we're focused on helping people and businesses move forward financially. We are driven to deliver seamless experiences, in smart, innovative ways.

Our 50,000+ people bring their different backgrounds and unique perspectives to our collaborative environment. It's what makes CommBank a place of opportunity, where your skills can take you in unexpected directions and you can achieve great things.

Ever wondered what it's like to work at one of Australia's Most Innovative companies? Hear what our people have to say about #CommBankLife on Instagram, LinkedIn and Twitter.

CommBank is Australia's leading provider of financial services. With customers at the heart of everything we do, we're focused on helping people and businesses move forward financially. We are driven to deliver seamless experiences, in smart, innovative ways.

Our 50,000+ people bring their different backgrounds and unique perspectives to our collaborative environment. It's what makes CommBank a place of opportunity, where your skills can take you in unexpected directions and you can achieve great things.

Ever wondered what it's like to work at one of Australia's Most Innovative companies? Hear what our people have to say about #CommBankLife on Instagram, LinkedIn and Twitter.

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