IT Helpdesk Officer
1 week ago
Location:
Melbourne
Job type:
Full time
Organisation:
Forensicare
Salary:
Salary not specified
Occupation:
IT and Telecommunications
Reference: 16000
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Extensive investment in facilities and people supporting our significant service expansion:
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Free On-site Parking:
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Salary $60, HS1) plus super:
A culture where people care
Job location
Our Corporate Office is located at Thomas Embling Hospital just 15 minutes north of the city.
Due to our announced expansion across all Directorates, we have a need for experienced like-minded professionals to join our team to support our growing services.
Our Directorates includes Thomas Embling Hospital, Prison Operations and our Community Directorate with highly skilled disciplines including Nursing, Lived Experience, Occupational Therapy, Psychiatry, Psychologists and Social Work.
We have an outstanding L&D and discipline Educator co-hort that continually upskill our already skilled and supportive team.About the Role:
To work as part of both the Service Desk and the IS Services Team in provision of Level 1 support, offering technical resolutions to hardware & software problems and to document all relevant processes.
Duties:
Refer to the Position Description Document.
About You:
- Direct desktop hardware support skills (of discipline, practices, industry etc.)
- Demonstrated practical experience in support of computer systems in a Service desk environment.
- Indepth knowledge of Networking and Computer Systems.
- Indepth knowledge of the Microsoft suite of products including Active Directory.
- Experience in Client service and support.
- Highly developed technical & problem solving skills.
- Excellent communication skills and Client service focus.
- Excellent administration and personal organisational skills.
- Flexibility in working hours (7.6 hour day, occasional after hours work between 7:30am and 6pm).
- Ability to work and deal with difficult people and situations in a professional and courteous manner.
- Good organisation and time management skills.
- Displays confidence and initiative.
- Victorian Certificate of Education
- V.C.E. (Desirable)
- Microsoft (or similar) Certifications eg. MCP, A+ or MCSE (Desirable)
What you need:
A current Victorian Driver's Licence.
A culture where people matter.
- Excellent supervision and investment in the skill development of all our team members.
- Well defined career pathways existing across our Directorates with multidisciplined Teams.
- Salary Packaging Options available
- Mortgage, Rent, Car, Expenses
- A leading, multifaceted approach to safety, with unparalleled strategic, practical, individualised and teambased supports to minimise risks and fear and maximise safety and security, underpinned by our workplace health and safety strategy.
- Celebration and reward for good performance, through employee recognition.
- Access to an employee assistance program an external, confidential, selfreferral employee wellbeing program, for personal or workrelated matters.
- A mental health and wellbeing program providing psychological, peer support and critical incidence response programs.
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Please Note
Applications will be reviewed and Interviewed as they are received.
Eligibility
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COVID19 & Influenza Vaccination Evidence:
LI-Onsite
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