Customer Service Advisor

1 week ago


Brisbane, Queensland, Australia Micale Recruitment Pty Ltd Full time

Innovative Global Company:

-
Prestigious Brand:

-
Part-Time (3 days per week):


  • South-West Suburbs


We are delighted to partner with our client, a global leader known for its prestigious brand of products and services.

We are currently seeking a dedicated and proactive individual to take on the role of Customer Service Advisor on a part-time temporary basis.

This position plays a crucial role in providing exceptional customer service and demonstrate a positive "can-do" attitude at all times, going beyond a basic level of service

Responsibilities will include, but not limited to:

  • Act as a key link between the Customer and the Workshop Controller, ensuring effective communication and a seamless service experience for the customer.
  • Maintain and adhere to established systems and procedures relevant to your role.
  • Demonstrate exceptional customer communication skills, both internally and externally, keeping customers informed about job progress, handling cash sales transactions, and conducting vehicle handovers upon job completion.
  • Adhere to the Company's Dedicated Customer Service standards, ensuring that all customer requirements are met, and documentation is accurately completed.
  • Manage the quotation process, including credit limit checks and payment guarantees, identifying applicable payers such as Warranty, Contracts, Cash Sale, etc.
  • Create and invoice work orders, add job lines, and allocate work to the workshop, considering workshop booking capacity and workload planning.

Key Competencies/Qualifications:

  • Excellent communication and interpersonal skills.
  • Awareness and understanding of health, safety, and environment requirements.
  • Effective time management skills and the ability to meet strict deadlines.
  • Strong organizational and administrative skills.
  • Proven problemsolving, negotiation, and influencing abilities.
  • Ability to work independently within specific timeframes and handle highpressure situations.
  • Drive positive business outcomes through effective relationship management.
  • Preferred: Understanding and experience in the Automotive aftersales/market industry.
  • Preferred: Trade Qualified or relevant Commercial Vehicle or related industry experience.
  • Sound knowledge of MS Office Suite.
This is a long-term temporary position, offering part-time hours for three days per week. The working days are every Thursday and Friday, with one other flexible day.

The shifts rotate on a weekly basis, with Week 1 being from 7:00 am - 3:06 pm and Week 2 from 10:00 am - 6:06 pm.


Please note the role requires availability to work on the last Saturday of each month (8 am - 12 pm), overtime rates apply.



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