Client Advocate

2 weeks ago

Sunshine Coast, Australia Adecco Full time
Great salary with fantastic benefits

  • Full Time
  • Monday to Friday, no weekend work
  • A collaborative and supportive culture


This full-time position will allow you to exhibit your first-class administration & customer service skills in a professional and community-driven environment.


As a client advocate and first point of contact for patients when they visit the clinic a day in the life will be greeting and building rapport with patients, assisting them with bookings and consultations, managing all documentation and medical forms/claims, and ensuring every patient's visit is an enjoyable and valuable experience.


Client Details
Adecco is thrilled to partner with the largest independent, Australian-owned, National healthcare provider specialising in hearing.

Our client is renowned for working collaboratively with ENT Specialists, GPs, and other healthcare professionals to provide a full range of diagnostic assessments for adults and children.


A company that values and supports its employees, our client provides career progression opportunities to enable their team to grow, evolve, and find longevity.


Description


A dynamic and innovative opportunity has been presented for a Client Advocate specialising in Administration & Customer Care to join our client, Tewantin.

As an integral member of our team, your responsibilities will include but are not limited to the following:

  • The Client Advocate role provides overall support and coordination to clinics for all front desk requirements for audiologists, GP referrals and our valued patients.
  • Managing clinics administration, medical documentation, and Medicare requirements
  • Greeting and liaising with patients upon arriving at the clinic.
  • Book and confirm appointments with the online scheduling tool.
  • Maintain a high standard of compliance.
  • Manage the Client database to ensure accuracy.
  • Maintain a professional relationship with patients and ENT Specialists and a high standard of phone etiquette to manage a high volume of outgoing and incoming client service calls.

Profile
To be considered for this role, you will be/have:

  • Previous experience working with a medical/healthcare background is essential
  • Proven experience within an administration role, demonstrating high compliance.
  • An enthusiastic and approachable individual, priding themselves on efficient reception support and coordination.
  • A highly organised and motivated individual with the ability to multitask.
  • A highly driven individual determined to exceed KPIs/ targets.
  • Demonstrate and promote high standards of patient care.
  • Three doses of the Covid19 vaccination is required.

In return our client will offer:

  • Attractive salary with fabulous company benefits.
  • Comprehensive training, as well as career and learning development opportunities
  • A collaborative, supportive and downtoearth team, and clinic environment.
  • A day off to celebrate your Birthday
  • Discounted Private Health Insurance and other benefits and products.
  • And much more

Job Offer


This is a Full-Time position based in Tewantin, offering a competitive salary with great company benefits and the opportunity to build and develop a meaningful long-term career.


How to apply
Good Luck

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