Team Member

2 weeks ago


Claremont, Australia Boost Juice Claremont Full time
Key Responsibilities

Customer Experience

  • Create the Boost experience for every customer every time
  • Follow the 6 steps of service at 'Register' and the 3 steps of service at 'Pour Up'
  • Develop product knowledge and pass on information to customers when necessary
  • Strive to deliver the best product as per the Operational Procedure Guides (OPG's) and report any problems to Shift Manager
Operational Excellence

  • Enrol in appropriate certification related to the business which will be a work based training
  • Complete all BEN online training and regularly read notices
  • Perform all tasks using correct procedures as detailed in OPG's, Operations Manual and approved checklists
  • Maintain excellent food safety, sanitation and cleanliness standards in line with Operations Manual and legislation
  • Take every opportunity to improve store operations and cleanliness standards
Personal Presentation

  • Always maintain outstanding personal appearance standards as per the Personal Presentation OPG
Being a Boostie

  • Actively seek opportunities to work as a Team and be open & honest at all times
  • Act in a professional manner at all times
  • Attend team meetings and events where possible and participate in promotional activities of the store including working at offsite events as detailed by manager
  • Attend all training courses as specified by Boost
  • Encourage the "Boost Vibe" and a fun atmosphere with all Team Members while maintaining work standards, efficiency and effectiveness
Safety and Security

  • Maintain a healthy & safe working and shopping environment at all times
  • Report any potential or actual hazards to Shift Manager
  • Maintains and adheres to all security procedures and policies
  • Adheres to Cash Control Policy and is responsible for contents of cash drawer (if assigned)
  • Maintain accurate administrative paperwork when assigned by Shift Manager or part of shift responsibilities
  • Performs other duties (within skill and training) as assigned by Shift Manager
Other duties as assigned

  • Performs other duties (within skill and training) as assigned by Shift Manager
Key Performance Indicators

  • Critical wait times
  • Thu in 2 got it in
  • Customer Feedback
  • All OPG's assessed and passed by Manager
  • Boost E-Network (BEN) Training 100%
  • Completed & Notices Read weekly
  • Average Ticket Value (ATV)
  • Minimum set by Manager


Product wastage
  • Minimal to none per order
  • Shift Variances don't exceed $5.00

Job Type:
Casual

Salary:
$ $25.00 per hour

Benefits:

  • Professional development assistance

Schedule:

  • Rotating roster

Supplemental pay types:

  • Signing bonus

Ability to commute/relocate:

  • Claremont, WA 6010: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

  • Australia (required)

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