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Technical Officer
3 months ago
Technical Officer - Scheduling
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12E5
Primary Location WA-Perth - South-Canning Vale Depot
Organization Perth Region Field Services
Our welcoming culture means your face is sure to fit.
Happy employees, happier customers. That's our culture.
Water is essential for our future. In each and every Water Corporation role, you'll have the chance to develop a career, and help the community.
With a diverse mix of roles, locations and opportunities across Western Australia, we seek people who want to make a change for the better.
-Join our Perth Region Field Services team
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Permanent opportunity, based in Canning Vale
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$83,859 plus Super (co-contribution available)
About the role:
We have a permanent opportunity for a Support Officer - Scheduling based at our Canning Vale offices.
As the first point of contact for crews, contractors and the Operations Centre, you'll be a pivotal player in delivering flawless service to our customers.
You'll coordinate and organise workflow operations to ensure safe and timely assistance while maintaining the timely dispatch of work orders to achieve service delivery KPIs.
Everyday, you'll be the go-to team member for dispatching field crews and contractors while providing overall direction to the service delivery team on achieving monthly targets.
What the role will involve:
- Coordinate and organise work flow operations by acting as the main point of contact for field crews and supervisors to ensure safe, timely and customer
- Maintain the timely dispatch of work orders to ensure all service delivery key performance indicators are achieved
- Dispatch scheduled work to field crews and contractors for reactive and planned tasks on a daily basis
- Monitor and adapt resource changes for field crews when operational requirements change
- Respond to stakeholder enquiries
Key skills and experience:
- You have considerable experience as a service delivery scheduler, and your stellar administration, coordination, and service delivery skills showcase this
- You constantly promote a safety culture to advocate and drive safety within your team
- Your flair for customer service helps you respond to stakeholder enquiries with kindness and confidence
- Supporting Service Delivery is not new to you, and you can hit the ground running when it comes to PDAs, OMS, SAP, and Maximo
Applications close Wednesday, 19th July 2023
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
_We reserve the right to withdraw this ad prior to the closing date._
Our commitment to a diverse and inclusive workplace:
***Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
To read our diversity and inclusion statement, please visit our website
