Vasectomy Coordinator

Make a difference to the lives of Australians seeking access to our services

• Opportunity to flourish within supportive team environment
• Work within a not for profit organisation focusing on clientcentere care

About us:

We are an independent, non-profit organisation providing sexual and reproductive health services equally to all people living in Australia.

MSI Australia is a nationally accredited provider of abortion, contraception, vasectomy services, and teleabortion. We have a client-centred approach empowering our mission of your choice, made easier.

The role:
The Vasectomy Coordinator will join out Clinical Operations team in assisting in the management and coordination of 28 External Vasectomy Clinics and Day Hospitals

. Reporting to the Senior Medical Operations Coordinator, you will work collaboratively with internal stakeholders and the Vasectomy Director in order to support clients accessing vasectomy services through "External Vasectomy Clinics". You will have high regard for the integrity of medical records, quality data and client confidentiality. As a point of contact for our clients, customer service skills are focal to the role. You will also be an excellent communicator, have excellent interpersonal skills, the ability to problem-solve, attention to detail and computer competencies.

Hours of work:8am - 4pm or 9am -5pm, based from our Support Office in a central-Melbourne location.

Key Responsibilities:

Assist with Vasectomy list coordination for 28 external Clinics/Day Hospitals

Liaise with external providers to ensure adherence to MSI External Vasectomyprocesses and list management

Liaise with Director of Vasectomy regarding list & Vasectomy Doctor updates

Liaise with National Contact Centre regarding implementation of Vasectomy listschanges, Doctor changes, and client changes.

Manage all National Contact Centre client enquiries pertaining to ExternalVasectomy clients

Liaise with ISTP regarding program issues or changes

Assist with any External Vasectomy billing enquiries

Conduct Manual Billing and Medicare claiming for External Vasectomy Day Hospitaland Medical Clinics

Auditing External Vasectomy lists to ensure external staff adherence financial &medical record management

Reviewing monthly invoice reporting

Coordinate and organise all Vasectomy pre-assessment appointments

Assist in formalising processes & procedures in line with organisational changes

Liaise with external pathology providers to ensure pathology is streamlined across all External Vasectomy Services

Required Skills and Qualifications:

A Pro-choice advocate;
Excellent written and spoken communication skills

Strong computer data entry skills

Proficiency in Office 365 and general computer skills

Effective time management and prioritisation skills

Exceptional written and verbal communication

Ability to work independently, whilst effectively communicating with a range ofclinicians, other medical services, pharmacy staff and clients

A friendly and non-judgemental demeanour

Knowledge of CareRight & Halaxy patient management systems

Adaptability

Client Service

Teamwork and Collaboration

The ability to prioritise in an ever-changing environment and escalate when required

A proactive attitude regarding process management and assisting the team with workload and tasks.

Benefits:

• Role paid at rate above Health Professionals and Support Services Award (classified as Support Services Level 45),
• Non for profit salary packaging: a portion of salary can be used to pay for expenses before income tax, saving you potentially thousands,
• Supportive Employee Assistance Program.

Who we are:

At MSI Australia we believe in your choice, made easier. Our vision is to help all Australians take control of their sexual and reproductive health.

**Integrity | Agency | Safety | Quality | Courage

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