Team Member

2 weeks ago

Melbourne, Victoria, Australia Dye & Durham Corporation Full time

WHO ARE WE?


Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees.

Dye & Durham provides critical information services and workflows used by clients all over the world to manage their process, information and regulatory requirements.

The company offers rewarding opportunities for those with legal, tech, financial services and sales expertise.

With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland and Australia, a fulfilling career awaits you at Dye & Durham.


WHAT WILL YOU DO?
This position is responsible for ensuring the accurate and timely completion of all workflow managed under its delegation.

Mortgage Services


Our mortgage services business encompasses the end-to-end cycle of Stamping, Settlement and Registration (SSR), Cheque Directions, Records Management and Mortgage Processing.

The Team Member's role is responsible for completing process delegated roles within the end-to-end services. Clients range from large, medium, and small financial institutions, mortgage managers, conveyancers and solicitors.

The position may cover one or more parts of the whole end-to-end process.

In order for a business unit to cater to varying volumes and client demands, it is expected that a Team Member can be requested to complete any part of the workflow or work between any team in the site.


This position plays a critical role in ensuring that tasks within a workflow are completed efficiently, accurately and with mínimal risk and loss to the organisation within the appropriate service levels.


The role requires working with other peers from the site and other states to achieve D&D Property Division objectives and goals.


WHAT DO YOU NEED TO BE CONSIDERED?
-
We know you will have a wide range of skills and experience, but we think the most important are;_

Complete work in the climate of high quality, accuracy, efficiency and continuous improvement by:

  • Completing detailed work based on established guidelines, processes and procedures, in line with quality standards
  • Completing daily workflow queues
  • Develop an understanding of customer requirements; company policies and procedures; and statutory and regulatory requirements
  • Maximizing individual productivity and quality results
  • Adherence to process requirements, using checklists, manuals, and established procedures
  • Managing file matters with mínimal errors in order to minimize risk and reporting errors
  • Completion of required compliance modules as set by D&D Property
  • Working with Team Leaders and Managers in identifying and assisting with the implementation of process improvements and new client initiatives as required ("there is always a better way")
  • Promoting and upholding the principles of Operational Excellence and Continuous Improvement
  • Working with Team Leaders as required to resolve customer complaints
  • Understanding individuals requirements in participating in BCP Plans
  • Participating in and completing D&D Property Performance Management Framework (i.e. Annual Performance Process, IDPs, one on ones) to achieve business and personal KPI's.
  • Complete all required training, as designated by Team Leader
  • Participating in effective team meetings with agenda, minutes, and action items closed out.
  • Participate in Reward and Recognition schemes
  • Understanding and participating in OHS, Fire and First Aid requirements

REQUIREMENTS

Minimum Education/Professional Qualifications:

  • High school certificate (Year 12)

Work Experience Required:

  • Track record of operational administrator work experience (desirable)
  • Ability to positively relate to and interact with people
  • Experience within the property services industry desirable but not a requirement
  • Welldeveloped skills and ethos in client service and issue resolution
  • An understanding of online operational systems, software and workflow priorities

WHY WORK FOR US?


At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities.

We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.


WHAT NEXT?
Dye & Durham is an equal opportunity employer.

We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics.


Job Types:
Full-tim

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