Guest Service Agent

2 weeks ago

Melbourne, Victoria, Australia Ovolo Group Full time

Founded in 2010, we're an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia.

Over the years we've grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever.

We've never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd.

It's what we're famous for. It's what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It's everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.


And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people.

Just the way they are. At Ovolo, we want you to be yourself. It's what keeps us from swimming in the 'sea of sameness. That's why here we've ditched the tired old 'corporate scripts' and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We're after you with all your you-ness.

Find yourself centre stage. And lose yourself in a world full of wonder.
Welcome to the rebel lovechild of Andy Warhol and AC/DC. Welcome to Laneways by Ovolo. Deep within the vibrant heart of Melbourne's many tangled laneways, lives a little hotel with big personality. This is an eclectic urban retreat infused with creative spirit that beats to a different drum.

Designed for effortless living, Laneways by Ovolo features 45 guest rooms and Amphlett house, an upbeat place for guests to gather over humble, honest fare and vibrant libations on tap.


The Gig


We are on the lookout for our next Wonder Maker, aka
Guest Service Agent to join our fun and exciting team.

As our GSA, you will be the first point of contact for our guests when entering any of our hotels.

You will be their first impression of the hotel and brand and we want it to be a lasting impression This is a
Part-Time role and will require flexibility within availability.


Your responsibilities will include but not limited to:

  • Greeting guests as they enter the hotel
  • Checking in & out guests
  • Modify and adjust guest bookings accordingly
  • Promote the hotel and all it has to offer
  • Make suggestions to guests from your knowledge of the area
  • Supporting the Front Office management team in ensuring a smooth running of hotel operations

About you
At Ovolo, we are all about YOU.

We provide a fun and exciting environment and all we ask is that you give us your dedication to our brand and most importantly, your team You have a strong passion for customer service and ensuring ultimate customer satisfaction.

We want you to be the reason the guest returns to the hotel and boasts about it to everyone Ideally you will have previous front office experience, however if you have the right bubbly personality, we want to hear from you

What you'll get...

  • Well, there's the chance to shine in a brilliant team environment in Hong Kong and now Indonesia bring your personality and sense of fun to work and the most amazing team to work with.
  • Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
  • Receive Hotel benefits in rooms and our fabulous F&B outlets
  • Stay Fit and Fabulous; be involved in our Wellbeing Programmes
  • Develop relationships and make a difference to other people's lives through our Community Programme
  • Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent

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