Groups Travel Consultant

1 week ago

Adelaide Region SA, Australia FCM Full time

Job no: 516226

Brand:

FCM

Work type:
Full time

Location:
South Australia

Categories:
Leisure Travel & Retail, Corporate & Group Travel
-
Are you ready for some variety?
No two days are the same:
Use your knowledge of experience in a new way:-
We understand the need for a flexible work environment:


  • Be the master of your own domain
  • real ownership, real control

About the opportunity
The Group Travel Manager is the face of Group Travel to a large mix of customers. Group Travel Managers must have the ultimate customer centric mindset and always demonstrate solution-based thinking. Strong communication and relationship building skills are key to ensuring our high touch customers always receive an exceptional experience.

A Group Travel Manager is an expert in the booking and management of group travel requirements for a broad range of customers including Corporates, Schools and Special Interest groups.

Embodying all elements of
FCM Meetings and Events, the Group Travel Manager is results-driven and delivers through customer engagement, proactivity, and attention to detail.


  • Expert in all corporate travel product knowledge that delivers the best outcome for the customer &
    FCM
  • Assist in making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
  • Follow company procedures, account guidelines and customer service standards in the area of; sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity.
  • Excellent communicator and professionalism
  • Work as a team member and assist other travel managers as needed in completing all functions related to servicing the client.
  • Maintain favourable working relationships with accounts and all of their company employees
  • Provide solutions to travel related problems clients may have experienced with arrangements
  • Expertise in fares and complex itineraries, amazing attention to detail and a passion for customer service.

All about you:

  • GDS
  • SABRE
  • Microsoft Office skills essential specifically Excel


 Group booking platforms
  • VA GSO and Qantas Groups experience is nonessential


 Event Management Technology
  • EventsAir/Cvent experience is nonessential
  • Previous groups/MICE experience (3 Years) preferable
  • Previous experience in customer facing roles
    Remuneration and benefits:
  • Generous remuneration structure
  • Travel discounts, inhouse financial and health services, access to an internal gym
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs

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