Senior IT Service Desk Technician

1 week ago

Bendigo, Victoria, Australia City of Greater Bendigo Full time
  • Full time, Ongoing
  • Band 6, Starting salary $88,418 plus superannuation

Click here to view the Position Description

The City of Greater Bendigo is in the heart of central Victoria on Dja Dja Wurrung and Taungurung Country. Located just 90 minutes' drive to Melbourne, our region offers all the benefits of a large city with a warm and welcoming country feel.

With a growing population, Greater Bendigo is an attractive region that boasts the Bendigo Art Gallery, theatres, stunning heritage buildings and natural surrounds that provide great recreational opportunities.

Our region is famous for its food and wine as well as having high quality education and health services. There is a wide range of housing options and excellent rail and road networks with Bendigo Airport having regular direct flights to Sydney. We provide over 65 important services to support our community which is heading towards a population of 200,000 by 2050. Now is a great time to join us

The Role:

Working with our supportive and collaborative team, you will provide professional, friendly, timely and efficient Level 1, Level 2 and some Level 3 service desk technical support in the resolution of service desk related requests. You will also support a range of technical projects.

About You:

To be successful in this busy role, you will have demonstrated knowledge and experience in supporting Microsoft solutions across Teams, OneDrive, SharePoint, Operating Systems and Cyber Security. Also, iOS, desktop hardware, business systems and their use within a business environment.

You will additionally have the ability to work in an IT Service Centre environment including experience with incident management toolsets, SOE creating, endpoint imaging, patch management and software deployment. The ability to priortise your own work, assist with setting team priorities and a commitment to providing excellent customer service are essential to be successful in this role.

If you hold tertiary qualifications and/or relevant experience and work skills in Computer Science, Business Information Technology or similar, we welcome your application

Benefits

  • Annual salary increases | Learning and development opportunities
  • Paid parental leave| Purchased leave| Study leave
  • Access to a range of mental health and wellbeing supportive initiatives

Visit our Employee Benefits website for more of our benefits.

Contact

If you require any further information regarding this position, please contact Michael Abbott, Coordinator IT Business Systems and Innovation,

To Apply

Please submit your cover letter, outlining why you are interested in this position and detailing your relevant experience with your current CV/resume by close of business Wednesday 19 June 2024.

Other Employment Opportunities:

We currently have other Information Technology positions available, check out our website to apply.

Apply Now

About City of Greater Bendigo

The City of Greater Bendigo is a proactive, flexible and dynamic employer, delivering more than 65 services to the community. The City is an equal opportunity employer, supportive of flexible working arrangements and encourage applications from Aboriginal and Torres Strait Islander people, people of diverse cultural and religious backgrounds, gender identities, sexual orientations, people returning to the workforce and of all ages and abilities.

The City has zero-tolerance of child abuse. The City will create and maintain a child safe Organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all Individuals.

Privacy Acknowledgment

The Greater Bendigo City Council (City) is a body corporate constituted as a municipal Council under the Local Government Act 2020. The City handles all personal information it collects in accordance with the Privacy and Data Protection Act 2014 (Vic) and our Privacy Policy - available here

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