Associate Director, Strategic Fraud Prevention

2 weeks ago

Sydney, New South Wales, Australia Singtel Full time

We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

In this highly visible and business critical function you will have the responsibility for understanding the drivers and characteristics of customers with low intent to pay Optus for its contracted services and using this knowledge to develop, direct and refine the strategic control environments for the Optus Consumer, Business and Wholesale segments.

Your role is accountable to define the frameworks and standards required that will be deployed by other teams to establish appropriate controls, standards, processes and programs across SingTel Optus and its subsidiaries to minimise loss through non-payment which arises early in customer tenure.

Ready to reimagine your career at Optus?

Own the organisational understanding of the methods by which fraudulent individuals extract value from Optus; You will use this information to educate the senior leadership of the organisation to facilitate co-ordinated prevention and mitigation actions as well as guide the roadmap of programs that will deliver significant and sustained loss prevention; & When required, you may be required to represent GCR on Fraud management matters for Optus both internally and externally

It starts with you

Validated leadership experience gained in Credit Risk / Compliance / Fraud / Loss Prevention with a global perspective; Risk management strategy development expertise as gained within a complex Credit and Fraud Risk environment; Strong IT literacy with highly developed written and verbal communication skills; Ability to communicate sophisticated technical and accounting issues at various levels; Capable of representing Optus on fraud related matters; Team driven to achieve results, empower and develop a strong, positive, and effective work culture; & Able to build positive relationships at all levels of business.

The good stuff ...

3 days in the office, 2 days remote – with flexible hours to suit Inclusive paid parental leave, up to 14 weeks for the primary care giver All Optus employees have access to resources, webinars and support via the 'Parents at Work portal' Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University) Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

At Optus, we have an ambitious goal to be Australia's most loved everyday brand.

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