Technical Solutions Manager

2 weeks ago

Sydney, New South Wales, Australia Nosto Full time

Join Our International Team


At Nosto, we believe shopping should be personal and our people work to the best of their abilities to ensure retailers and brands are providing the best eCommerce experiences their customers deserve.

With a global team spread across nine cities and seven countries, Nosto is a melting pot of backgrounds, personalities, and expertise.

As a team of self-motivated, compassionate individuals who all get excited to make shopping just a little bit more fun, we set our goals high and we always make sure to have some fun on our way to reach them.

Nosto is looking for a

Technical Solutions Manager (Sales Engineer) to join our team in Sydney You will be serving the APAC region mainly, with some duties for Europe or North America when needed.

As a

technical solutions manager you will be an universal resource for your respective region owning the technical integrations for all key accounts. You will be supporting your team with varying degrees of technical troubleshooting and pre-sales activities. The technical solutions manager has full ownership of all signed customers during their onboarding period and you will be in charge of all key accounts prior to them going live with Nosto.


Your success in this role depends on your ability to translate technical documentation into actionable dialogues with both business decision makers and third party technical implementations.

If you thrive in an ever changing environment with a fast pace, you might be a perfect match for us.

The role is very technical in nature.

We do not expect you to write any code but knowing how to make changes to templates and custom Javascript as well as API calls is a must.


Responsibilities:

  • Providing technical presales support to your business development team to answer any technical questions that arise during the sales process
  • Serving as a primary technical point of contact mainly for our
-
APAC merchants implementing Nosto into their ecommerce store and ensuring a smooth onboarding to Nosto.

  • Ensuring regional targets are met together with your team serving as the problem solver and the primary regional technical expert
  • Working together with a broad partner network to ensure integrations are wellbuilt, stabile and continually evaluating further local development topics
  • Extending current partner network together with regional partner manager or head of business development to ensure stable business growth
  • Participate in events, tradeshows and other local opportunities to evangelize the product together with your regional team

To be successful in this role you need to:

  • Be a social and outgoing team player. The role includes a lot of external communication with sales people, managers, engineers and CEOs of different sized businesses, but also internal support for your own regional team
  • Being able to gather, evaluate and understand technical details, and further translating this into a format that non technical people can understand and technical people take action upon
  • Understand the functionality of a ecommerce business, underlying sales funnel and marketing techniques that make the business possible and lucrative
  • Have minimum Bachelor's degree in relevant field
  • 12 years of experience in customer facing technical product role
  • Fluent in English

We are very impressed if you:

  • Know the basics of front-end development and can spot errors in HTML, CSS, and Javascript code. We are even more impressed if you can write some code of your own
  • Have experience in working on Shopify, Magento and Bigcommerce ecommerce platforms
  • Work in headless environment while utilizing API infrastructure
  • Have worked in the ecommerce space before, either for a ecommerce store or a third party solution provider
  • Have previously worked with key account management, preferably of a technical nature.

What we offer:

  • Working with a stateoftheart ecommerce product and delivering it to exciting and innovative online businesses and brands
  • Fast learning of all the aspects of ecommerce
  • Great team consisting of highly experienced professionals with rich backgrounds in Technology, eCommerce and Data Science
  • A job that gives you independence and autonomy and the opportunity to make a real difference in a fastgrowing company
  • A competitive salary and great benefit

Benefits:

Health benefit

Latest Apple Devices

Awesome team members from all over the world

Personal Development Program

An extra day off on your birthday

Headspace meditation and mindfulness app

About five weeks of vacation depending on the location

Selection of health, sport, commuting, and pension benefits depending on the location.

Nosto Supports Workplace Diversity
We are committed to Equal Employment opportunities without regard for race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran sta

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