Customer Experience Manager

2 weeks ago

Sydney, New South Wales, Australia Cotiviti Full time

Overview:

  • Exciting opportunity to join a healthcare sector SaaS company
  • Contract start date January 2023

About the role


Join a software company that is helping to power better healthcare and make a difference in the lives of Australians and beyond.

We are seeking an experienced Customer Experience Manager to lead in the maintenance and strengthening of our market foothold.

This is a varied and challenging role, where no two days will be the same.

You will have exposure to clients at all levels, from users to executives, and you will play a role in key decision-making across the business.


About the business


Cotiviti is the leading provider of payment integrity services in the healthcare marketplace, nimbly delivering innovative analytics and technology that delivers products to drive revenue and value to customers.


Our passionate team of data scientists, software engineers, and domain experts build global SaaS products and tailored strategic services; that help to target fraud, abuse, waste, and errors within healthcare data.


Responsibilities:

This role will have a Strategic Account Management responsibility for a portfolio of assigned customers:

  • Accountability for revenue growth targets, customer retention, and customer satisfaction (NPS) key results
  • Daytoday point of contact for each client including both business owner and userlevel contacts
  • Develop and implement business insight and reporting capabilities for use internally and for presenting to Cotiviti customers
  • Identify opportunities for appropriate upsell and crosssell with customers
  • Work closely with product teams to identify customer needs and deliver the right solution
  • Internal customer advocate:

Other Responsibilities:

  • Support Security and Privacy compliance efforts including security reviews, documentation and policies and procedures
  • Tender/Proposal review and submission as required
  • Internal stakeholder management
  • Contribute to development and achievement of company goals and KPIs
  • This is a customer facing role you will be required to travel to client locations across Australia on a regular basis.

Qualifications:

  • Bachelors Degree required
  • 5+ Years of experience in customer/partner management
  • Strong preference for experience working with Australian private health insurance or Providerside in the Payment Integrity space. Healthcare sector, corporate or government client experience is desirable.
  • Strong preference for experience working in a technology company, preferably in an Agile environment
  • Excellent communication and presentation skills
  • Prior experience in project management is an advantage
  • Excellent collaborator who is comfortable working in a hybrid setting

What do we offer?

  • A flexible and inclusive working environment
  • The opportunity to make a difference in healthcare
  • A learning and growth environment
  • If a dynamic role in the health tech space is what you're seekin_
- g, please submit a cover letter and CV via Linkedin for consideration._

  • Junior Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia The Customer Experience Company Full time

    What to expect:Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation.We value our people, create space for them to lead and innovate, and work within...

  • Continuous Improvement Manager

    2 weeks ago

    Sydney, New South Wales, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for an CX Continuous Improvement Manager to join Domain, reporting to the Director Customer Experience Operations. The Customer Experience, Continuous Improvement, Analytics and Voice of Customer function is accountable for articulating and delivering the Operational Roadmap through Continuous Improvement & Strategic Projects, governing...

  • Marketing & Communications Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Customer Experience Full time

    Marketing & Communications Officer Fulltime, ongoing opportunity (35 hours per week) Location: Sydney CBD, hybrid/flexible working arrangements available. Offering a competitive salary of $101,947 up to $112,849, plus employer's contribution to superannuation and annual leave loading.About usAt NSW Trustee and Guardian, we protect, promote, and support the...

  • Marketing & Campaign Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Customer Experience Full time

    Marketing & Campaign Officer Fulltime, ongoing opportunity (35 hours per week) Location: Sydney CBD, hybrid/flexible working arrangements available. Offering a competitive salary of $101,947 up to $112,849, plus employer's contribution to superannuation and annual leave loading.About usAt NSW Trustee and Guardian, we protect, promote, and support the rights,...

  • Business Improvement Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for a CX Business Improvement Specialist, to join Domain on a Max Term Contract. Reporting to the CX Continuous Improvement Manager. The CX Operations Business Improvement Lead will collaborate with key business units and stakeholders to articulate and deliver transformation and change across CX Operations technology and back office...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Miss Amara Full time

    Customer Experience Manager — Challenge, Inspire and Grow with us at Miss AmaraWe are looking for a highly skilled Customer Experience Manager to help us transform the way rugs are sold online This is a full-time, remote role based in Australia.About UsWe're growing here at Miss Amara — fast. We're reinventing the way that customers buys rugs online,...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Domain Group Full time

    Customer Experience Manager - Sydney Office - Permanent Full TimeDue to significantly expanding our CX operations, we have a fantastic newly created opportunity for a- Customer Experience (CX) Manager to join our geo-dispersed and largely remote Customer Experience team across Australia and the Philippines here at Domain. Based in Sydney, Melbourne or...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Scentre Group Full time

    Job no: 497506Work type: Permanent Full TimeLocation: SydneyCategories: Customer Service, Centre and Retail ManagementOur StoryScentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Symbion Full time

    Job no: 494507Work type: Full Time PermanentLeadership of the Australian based Customer Service and Marketing Team to deliver exceptional customer engagement and positive experiences to both internal and external customers.Summary: Opportunity to join a great team environment Full Time Permanent Position Join an ASX listed companyAbout Us:EBOS Healthcare is...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Scentre Group Full time

    Our StoryScentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Davies Stewart Consulting Pty Ltd Full time

    About the Role:Are you passionate about customer services? Do you demonstrate efficient administration support and exceptional customer service for both internal and external customers?As a Senior Manager, you will assume responsibility to shape and optimise the end-to-end customer journey. Reporting directly to the head of Strategic Sales and Business...

  • Customer experience manager

    2 weeks ago

    Sydney, New South Wales, Australia JIVARO Recruitment Full time

    Customer Experience Manager Womenswear Fashion Sydney Hybrid working Position Overview: Our Australian Fashion Ecommerce client is seeking an experienced and results-driven Customer Experience Manager to join their Operations team and report directly to the Head of Operations. In this role, you will champion their customers, setting the tone of their...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia GrainCorp Full time

    About our teamWhat did you have for breakfast today? Whether it's the flour in your toast or the grain in your cereal, it's highly likely that GrainCorp helped get it onto your plate As we find new ways to connect rural communities with food, animal feed and industrial customers around the world, we are proud to say we're leading the way in sustainable...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Twilio Full time

    See yourself at TwilioJoin the team as our next Customer Experience Manager APJ on Twilio Segment's Digital CS & Experience team.Who we are & why we're hiringTwilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.Although we're headquartered in San...

  • Manager - Customer Experience

    2 weeks ago

    Sydney, New South Wales, Australia Charterhouse Full time

    Leading provider within the motor vehicle industry an experienced manager to lead a team within their maintenance division to ensure a high level of customer experience.- Manager Customer Experience:- Leading the maintenance division:- Motor Vehicle industry:- Inner CBD, Hybrid working:- $145 pkg + bonusAbout the CompanyASX listed organisation, operating...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia MPC Moving Picture Company Full time

    Company Description At WorkFocus, we get people well and working. Since 1989, we have impacted the lives of over 100,000 Australians by providing a range of services to prevent and minimise the social, physical, psychological and financial consequences of injury and illness. Our team of allied health professionals champion the health benefits of good...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia CBRE Full time

    Posted- 31-May-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Communications/Public Relations, Customer Service, Marketing- Location(s)- Sydney - New South Wales - AustraliaCreate an inspiring and innovative work environmentEngage with customers to create a collaborative and inclusive building community12 Month Maternity Leave...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Inchcape Full time

    Who are we?At Bravoauto, we aim to exceed our customers expectations and give them something out of the ordinary. We promise our customers more choice, more value, more support and most of all, more of everything they have experienced before.We believe that buying a car should be no different to ordering any other product online today, so we've made it as...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia WorkFocus Full time

    Full-timeState: NSWJob Status: Full TimeCompany DescriptionAt WorkFocus, we get people well and working.Since 1989, we have impacted the lives of over 100,000 Australians by providing a range of services to prevent and minimise the social, physical, psychological and financial consequences of injury and illness. Our team of allied health professionals...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia BWS Full time

    Customer Experience Manager | Dan Murphy's | Share your spiritIf customer satisfaction was a competition, you'd be the winner. As one of our Customer Experience Managers, you'll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan'sWe're...