Case Support Worker

2 weeks ago

Brisbane, Queensland, Australia Children, Youth Justice and Multicultural Affairs Full time
Targeted Vacancy
It is a genuine occupational requirement that this position be filled by an Aboriginal and/or Torres Strait Islander person.

One of the referees should be an Aboriginal and/or Torres Strait Islander person who can attest to the applicant's background, knowledge, skills and experience as they relate to the cultural capabilities.


Key duties and responsibilities:

The Case Support Worker's key responsibilities are to**:

  • Provide assistance to business unit staff to ensure service delivery is consistent with departmental policies and procedures and departmental objectives.
  • Follow guidelines and implement processes in relation to records management, finance and other administrative and practice related policies and procedures.
  • Provide culturally appropriate support to children, families and stakeholders including referral, provision of information, advocacy and consultation.
  • Consult and liaise with relevant stakeholders (including families, community members and Elders) and service providers to support implementing and maintaining appropriate casework to achieve positive outcomes for children and familieS
  • Participate effectively as a team member and work collaboratively in a multidisciplinary team.
  • Maintain accessible and clear case records consistent with departmental requirements.
  • Collate information and use, update and monitor relevant databases to support the key functions of the business unit.
  • Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes.

Delegations:

  • This role has no delegations.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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