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RTO Coordinator
3 months ago
RTO Coordinator
- Fun and collaborative team environment and the chance to make a difference.
- Located in Somersby (2250), with parking on site.
- Competitive remuneration package of $75,000 + Super
About ACFA:
The Australian Cabinet and Furniture Association (ACFA) is a Not-For-Profit Industry Association and Registered Training Organisation (RTO). ACFA's primary role is to promote the viewpoints and interests of the furniture and furnishing-related industries and to provide services to members in a broad range of areas including training, workplace relations, codes, and standards.
About the Role:
The RTO Training Coordinator is an exciting opportunity, which will see you as the primary point of contact for all RTO administrative processes and functions. The RTO Training Coordinator will ensure precise input of confidential student information and accurate reporting while delivering excellent customer service to all ACFA RTO Stakeholders.
You will also:
- Uphold accurate record-keeping and reporting utilising the RTO's Student Management System (SMS) aXcelerate.
- Update aXcelerate with all student contracts, intakes, enrolment details, and units of competency.
- Guarantee that customer service standards are consistently met and surpassed, encompassing both inbound and outbound calls for all stakeholders.
- Support resource development, including mapping and validation activities.
- Provide administrative support for RTO Management & Team.
- Liaise with relevant government bodies as necessary, ensuring accurate data reporting.
A Bit About You:
To have success in the role you will be a flexible and dynamic individual with the ability to drive excellent customer service. You will also have:
- 2+ years prior experience in a similar RTO administration position and/or proficient understanding of the use of student management and learning management systems.
- Excellent written and verbal communication skills with the ability to build and maintain positive relationships with internal and external stakeholders.
- The ability to efficiently and proactively problem-solve enquiries over the phone or face-to-face in a professional manner.
- Fantastic organisational and time-management skills and proficiency in programs such as MS Office Suite and aXcelerate.
- A positive can-do attitude, and the ability to support the team when required.
- A completed Certificate III in Business or related industry qualification
- An unrestrictive Driver's License
What's In It For You:
- Join an organisation with a supportive and collaborative team that enjoys getting together regularly for team-building activities and to celebrate milestones.
- A competitive remuneration package of $75,000 + Super
- A range of benefits including an Employee Assistance Program for all employees and their families, flexible working arrangements, and more.
How to Apply:
To be considered for this position please apply now with your resume. If you have any further questions, please contact India Winter on or email
At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities.
We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.
