Member Engagement Consultant

1 week ago


Melbourne, Victoria, Australia Defence Bank Full time

Introduction:

About us.

A unique life requires a unique bank.

Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 48 years.

With over 29 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime.


The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members.

Our branch network and support office teams work collaboratively to offer tailored banking solutions that support the Defence Community throughout their banking journey.


We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.


Description:

The opportunity.


These newly created positions directly support Defence Bank's purpose and ensures our members can count on us by building relevance across the life stage product cycle, to better support our Australian Defence Forces and its broader community meet their financial needs and financial goals.


This position is accountable for:

  • Welcoming the Australian Defence Force and broader community to the bank.
  • Engaging our newly acquired members in needsbased conversations to find the right solution/s.
  • Educating members on our banking products and services offerings and on how to utilise digital and mobile banking tools to enhance their banking experience.
  • Supporting the bank to achieve deposit growth and members achieving a positive transactional banking experience.
  • Ensuring data collection meets the business needs and captures important data to improve data integrity.
  • Working closely with our marketing product team to define membership retention opportunities.
  • Achieving sales targets and key performance indicators as outlined in the annual budget.
A flexible Work-From-Home hybrid model once you've settled into the role.

Skills and Experiences:

About you.

You possess demonstrated experience or skills in:

  • Previous experience in a customer service/sales role.
  • A tertiary education or a background in financial services would be highly regarded.
  • Transactional banking experience and a background in home/personal lending would be highly desirable.
  • A highly positive attitude and a commitment to successful outcomes.
We count on you. And you can count on us.

We have a great range of employee benefits including:

  • Corporate wardrobe allowance.
  • Ongoing professional development opportunities.
  • Savings and discounts across our range of products and services.
  • A "Thank you" day each year our employees receive one additional day of paid leave.
  • Access to our internal "reward and recognition" platform vouchers, discounts, ecards and much more
Interested? We'd like to hear from you. Click to apply.

  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...


  • Melbourne, Victoria, Australia Jacobs Full time

    At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. Your impact With a growing...


  • Melbourne, Victoria, Australia Insignia Financial Full time

    Engagement Consultant Max Term OpportunityThe opportunity to join our teamOur Engagement Consultants are here to identify and implement opportunities for our clients and empower them to feel confident in making decisions about their superannuation. This is a phone-based role, but you will have the opportunity to develop various other important skills and...


  • Melbourne, Victoria, Australia Aurecon Group Full time

    Want to bring ideas to life?You're in the right place. We've been a leading design, engineering and advisory company for decades.So why choose Aurecon? It really comes down to one, crucial question: what kind of world do you want to create for the next generation? Truth is, the decisions being made right now will determine the future of everything - from the...

  • Member Consultant

    1 week ago


    Melbourne, Victoria, Australia Defence Bank Full time

    Introduction:We are Australia's Defence Bank. Established in 1975, we have 33 branches across Australia, a local Contact Centre, an award-winning mobile app, and 200 employees who make us a great place to work.As a member-owned bank, we re-invest our profits into improving products and services for the benefit of our members who include the men, women and...


  • Melbourne, Victoria, Australia Aurecon Australasia Pty Ltd Full time

    Want to bring ideas to life? You're in the right place. Aurecon is a leading design, engineering and advisory business. We recognise that the decisions being made right now will determine the future of everything – from local communities to the sustainability of our clients' global businesses. Our Engagement and Change Advisory practice works with clients...

  • Engagement Owner

    1 week ago


    Melbourne, Victoria, Australia Oracle Full time

    Engagement Owner Applicants are required to read, write, and speak the following languages: EnglishPreferred QualificationsThe Engagement Owner Team is an integral part of the Project Management team in the Asia Pacific Consulting Organisation responsible for delivering projects to our clients across the Asia Pacific region. This is an exciting team that...


  • Melbourne, Victoria, Australia Royal Australasian College of Surgeons (RACS) Full time

    RACS VIC Office, Spring Street, East Melbourne, Victoria, AustraliaReq #97About the companyThe Royal Australasian College of Surgeons (RACS) is a not for profit, membership-based organisation leading the way in surgical performance, professionalism and patient care in Australia and New Zealand.With service to our members at the forefront of our business, we...


  • Melbourne, Victoria, Australia Revise Recruitment Full time

    Part time with free barista coffee Flexibility and home working allowance Team collaboration and quarterly social eventsCustomer & Member Engagement CoordinatorAustralian Human Resources Institute - Not-For-ProfitPart-time (0.6), PermanentMelbourne CBD, 3000$65k plus superAbout the CompanyThe Australian HR Institute (AHRI) is the leading national association...


  • Melbourne, Victoria, Australia IOOF Holdings Full time

    Date:28 Apr 2024Location:Melbourne, VIC, AU, 3000 Sydney, NSW, AU, 2000 Brisbane, QLD, AU, 4000Employment Type:Max Term Full Time Max Term OpportunityThe opportunity to join our teamOur Engagement Consultants are here to identify and implement opportunities for our clients and empower them to feel confident in making decisions about their superannuation....

  • Eoi Engagement

    1 week ago


    Melbourne, Victoria, Australia Aurecon Group Full time

    Want to bring ideas to life?You're in the right place. We've been a leading design, engineering and advisory company for decades.So why choose Aurecon? It really comes down to one, crucial question: what kind of world do you want to create for the next generation? Truth is, the decisions being made right now will determine the future of everything - from the...


  • Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time

    Customer Engagement Consultant - MelbourneSee yourself in the team:On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Customer Engagement Centre is a customer centric environment, we are always there for our customers when they need us the...


  • Melbourne, Victoria, Australia Parkhouse Bell Full time

    Great opportunity to join a leading Employment and Training provider Flexible Base Location Competitive Salary PackageAbout the organisation:Our client is an employment services provider that offers job search support to disadvantaged jobseekers and people with a disability. Through the delivery of a Federal Government funded program, this organisation...


  • Melbourne, Victoria, Australia RACV Full time

    RACV Head Office | Melbourne CBD Location Permanent Full Time | Hybrid Working Competitive Salary | Discount on RACV ProductsGreat things start hereChallenge yourself, inspire others, make a difference - it all starts here. At RACV, we're proud to be there for every Victorian. Whether it's on the side of the road, a trip down the coast or inside our stores,...


  • Melbourne, Victoria, Australia Fitness & Lifestyle Group Full time

    As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members...


  • Melbourne, Victoria, Australia Jacobs Full time

    At Jacobs, we're dedicated to creating a better future by tackling the world's toughest challenges, from thriving cities to environmental sustainability, cutting-edge manufacturing, and more. Your Impact: We are seeking early to mid-career communications and engagement specialists in Melbourne who excel at working in teams, simplifying technical...


  • Melbourne, Victoria, Australia BT Talent Full time

    Join a small and expert Engagement team and grow your career. Work in an organisation that prioritises people over profits. Work on a range of diverse and interesting community related projects.About the CompanyA national mid-sized Consulting organisation based in the heart of Melbourne, with projects running nationally, is experiencing steady growth through...


  • Melbourne, Victoria, Australia SustainAbility Full time

    Job Overview: Join this dynamic team as a Member Service Consultant for an award-winning Superannuation Fund. You'll play a crucial role in assisting their members via inbound contact support, delivering exceptional service and guidance Key Responsibilities: Customer Support: Provide a first-class support service to existing members across an array of...


  • Melbourne, Victoria, Australia Revise Recruitment Full time

    Flexible working, free coffee, professional development and other great benefits Drive engagment activities and professional standards within the HR industry Manager level with scope to grow the roleNot-for-Profit Professional AssociationStakeholder Engagement Manager - Volunteers and MembersFull-time, PermanentWFH & WFOMelbourne CBD, 3000, VICCompetitive...


  • Melbourne, Victoria, Australia UniSuper Full time

    Utilise your superannuation experience and join an industry leader:Be part of an organisation undergoing a time of exciting transformational change:- Additional 3 days paid leave over the Christmas period and competitive incentive bonus:**Burwood NSW based locationAbout USUniSuper is Australia's best kept Superannuation secret. The $110B fund recently opened...