Quality Assurance Lead

1 week ago

Perth, Western Australia Canva Full time
Join the team redefining how the world experiences design.
Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejteThanks for stopping by.

We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.


Where and how you can workOur flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place.

Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.

What you'd be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun.

So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.


At the moment, this role is focused on:

You will uphold and live by the Canva values, as well as strive for the team to uphold and live by the Canva values.

You will own the continuous improvement of Canva's customer service quality by consistently improving our quality program and framework.

You will drive an insight-led culture, responsible for summarizing multiple QA data sources and sharing meaningful insights with partners.


You will ensure standardized QA process adherence across CHT operations and vendors by being accountable for processes designed to establish alignments such as audit-the-audit, calibration sessions, dispute management, and more.


You will own administrative tasks responsible for setting up the QA Team for success, such as but not limited to, creating audit allocation workloads, establishing contingency plans, revisiting and refinding productivity levers, and more.


You will collaborate with different support teams (i.e., training, knowledge management, data, and business analysts) with the goal of continuously improving operational and customer service efficiencies.


You will be responsible for the development of your direct reports by conducting effective coaching and development plans, monitoring performance, and overall accountability for the team's performance.

You're probably a match ifYou are an experienced and effective people leader.


With at least 3 years of leadership experience in the customer service/BPO industry, you have led and developed people from different backgrounds and motivations.

You are able to both inspire and drive excellent performance, leading your team to meet and exceed targets with a bias for continuous improvement.

You are considered skilled in the QA space.


With at least 3 or proven abilities in Quality Assurance in the customer service/BPO industry, you are able to apply your technical expertise on key QA concepts and customer service principles, as well as your knowledge and experience with different tools relevant to QA practices (such as but not limited to visual communication suites, statistical tools, spreadsheets, quality management systems, etc.), in order to 1) design and improve processes, 2) develop and recommend quick fixes and long-range plans, and 3) analyze simple to sophisticated data and to provide and make sound and data-driven recommendations.

You navigate through complexities.

You can navigate through ambiguity and lead with or without established processes in place. You are able to demonstrate composure in stressful situations. You are also able to lead a team during a rapid growth phase. You are also flexible, able to adapt to changing situations, and open to trying alternative solutions.

About the teamThe group that this role will join, the Global User Voice Enablement Team (fondly called GrUVE), is on a mission to delight Canva users with every support interaction by scalably empowering every specialist to deliver excellent quality support.

The GrUVE team covers Service Quality, Work Force Management, Content, Learning and Development, Vendor Management, Process Design, and Specialist Tools Enablement.

The Service Quality Team creates consistent and efficient strategies as Canva expands globally.

Our mission is to partner with Specialist Operations in achieving excellent user experience through insights-driven quality assurance strategies and operationalizing people and process improvements.

What's in it for you?Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too.

We also offer a stack of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:
Equity packages - we want our success to be yours tooInclusive parental leave policy that supports all parents & carersAn annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & moreFlexible leave options that empower you to be a force for good, take time to recharge and supports you personallyCheck out

for more info.


Other stuff to knowWe make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above - we still want to hear from youPlease note that interviews are conducted virtually.

#J-18808-Ljbffr

  • Quality Assurance Lead

    1 week ago

    Perth, Western Australia PERSOLKELLY Full time

    Opportunity for any experienced Quality Assurance Lead to join one of Australia's best employers. Initial 6 month contract. Kwinana location.PERSOLKELLY are one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Engineering, Technical and Office...

  • Regulatory and Quality Assurance Lead

    1 week ago

    Perth, Western Australia Titan Recruitment Full time

    Job details: Posted 01 June 2023 SalaryExcellent day rate on offer LocationPerth Job type Contract DisciplineEnergy ReferenceJ45164Job description:About the RoleOur client, a global energy consultancy is looking for a Regulatory and Quality Assurance Lead to be based in Perth CBD. As an experienced QA professional, you will be responsible to provide...

  • Quality Assurance Advisor

    1 week ago

    Perth, Western Australia Austal Full time

    About AustalDue to the Security Clearance required for this, applicants must be an Australian Citizen and eligible to obtain and uphold a Baseline Security Clearance.***About the PositionThis role, working within an established Quality system, will be responsible for leading and improving Quality Assurance activities within the Austal business, and where...

  • Quality Assurance

    1 week ago

    Perth, Western Australia Lynas Corporation Full time

    Our Rare Earths deposit in Mt Weld, Western Australia, is acknowledged as one of the highest-grade Rare Earths mine in the world and we operate the world's largest single Rare Earths processing plant in Malaysia - so you're joining a very unique team As a team member, you will be contributing to the sustainable supply of rare earths metals which are used in...

  • Quality Lead

    1 week ago

    Perth, Western Australia Bechtel Corporation Full time

    Quality Lead Requisition ID: 275042 Relocation Authorized: None Telework Type: N/A Work Location: Perth, WA Bechtel Mining and Metals are searching for a high performing Quality Lead to join our business. This role will be offered at our Perth office. About the Benefits: There are many reasons why choosing to join Bechtel is one of the best career...

  • Head of Quality Assurance

    1 week ago

    Perth, Western Australia Thermo Fisher Scientific Full time

    Head of Quality Assurance is a pivotal leadership position based out of our Brisbane facility. The Thermo Fisher Scientific site in Brisbane, Australia is a state of the art facility, specializing in clinical and commercial manufacturing, and single use biologics technology. The Brisbane facility won the ISPE "2014 Facility of the Year" for Process...

  • Quality Assurance Manager

    1 week ago

    Perth, Western Australia Bankwest Full time

    You have a naturally curious mind and can think strategically.- We are innovative with a focus on continuous improvement.- Together we can create better customer outcomes.- 12 month Secondment roleDo work that mattersThe Bankwest Chief Controls Office (CCO) is the control room for Bankwest, delivering consistency in customer service, operations, delivery,...

  • Quality Lead

    1 week ago

    Perth, Western Australia Bechtel Full time

    Requisition ID: 275042- Relocation Authorized:None:- Telework Type:N/A:- Work Location: Perth, WABechtel Mining and Metals are searching for a high performing Quality Lead to join our business. This role will be offered at our Perth office.About the Benefits:There are many reasons why choosing to join Bechtel is one of the best career decisions you will...

  • Quality Lead

    1 week ago

    Perth, Western Australia KBR Full time

    Title:Quality Lead - WA SiteAre you an experienced Site Quality Lead who has strong collaboration and leadership experience and a solid understanding of Quality Management and Assurance processes?Do you enjoy the variety of working with multinational teams and have a proven track record within Oil and Gas Construction projects?We are currently looking for a...

  • Quality Assurance Officer

    1 week ago

    Perth, Western Australia Linkforce Engineering Full time

    WHO WE ARELinkforce is a leading integrated maintenance, engineering, and project services delivery business.Established for over 15 years, we pride ourselves in delivering positive outcomes across the mining, industrial, telecommunications and energy industries.THE ROLEWe currently have the opportunity for a Quality Assurance Officer to join us on a...

  • Quality Assurance

    1 week ago

    Perth, Western Australia Lynas Corporation Full time

    Our Rare Earths deposit in Mt Weld, Western Australia, is acknowledged as one of the highest-grade Rare Earths mine in the world and we operate the world's largest single Rare Earths processing plant in Malaysia - so you're joining a very unique team As a team member, you will be contributing to the sustainable supply of rare earths metals which are used in...

  • Quality Assurance Manager

    1 week ago

    Perth, Western Australia The Technical & Engineering Network Full time

    Up to 130k plus superannuation Work with tier one clients Work with a WA companyTEN Recruitment is currently recruiting on behalf our client in the Food Manufacturing industry.They are looking to hire Quality Assurance Manager on a permanent basis.We seek a driven and experienced individual to spearhead the Quality Assurance and Food Technology role, working...

  • Quality Lead

    1 week ago

    Perth, Western Australia Bechtel Full time

    Requisition ID: 275042Relocation: Not AvailableTelework Type: Not ApplicableWork Location: Perth, WAAre you ready to take on a key role as a Quality Lead at Bechtel Mining and Metals? Join our team at the Perth office!What's in it for you:Choosing to be part of the Bechtel team means opening doors to a fulfilling career. You'll work alongside dedicated...

  • Quality Lead

    18 hours ago

    Perth, Western Australia Bechtel Full time

    Requisition ID: 275042Relocation: Not AvailableTelework Type: Not ApplicableWork Location: Perth, WAAre you ready to take on a key role as a Quality Lead at Bechtel Mining and Metals? Join our team at the Perth officeWhat's in it for you:Choosing to be part of the Bechtel team means opening doors to a fulfilling career. You'll work alongside dedicated...

  • Quality Lead

    1 week ago

    Perth, Western Australia Lycopodium Full time

    Growing EPCM business, new projects in the pipeline FIFO 8:2 roster Long term opportunityLycopodium Minerals is currently recruiting for a Quality Lead to join our growing project team in South Asia.Reporting to the Construction Manager on site, the Quality Lead will establish an agreed interpretation of Project requirements as defined in specifications,...

  • Quality Assurance Officer

    1 week ago

    Perth, Western Australia Linkforce Full time

    Linkforce is a leading integrated maintenance, engineering, and project services delivery business. Founded in 2007, Linkforce started operating in the Pilbara with a small crew of shutdown specialists and a single utility. Our group has now grown to an operational workforce of over 2,800 personnel with an extensive fleet of modern vehicles and equipment...

  • Quality Lead

    1 week ago

    Perth, Western Australia Lycopodium Limited Full time

    Lycopodium Minerals is currently recruiting for a Quality Lead to join our growing project team in South Asia.With offices in Australia, Africa, Canada, Peru and the Philippines, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By...

  • Manager Quality Assurance

    1 week ago

    Perth, Western Australia Fortescue Future Industries Full time

    Job no: 518818Work type: Full Time Fortescue EmployeeLocation: Perth Bennett St, Perth Fortescue CentreCategories: Technical & Engineering, Corporate Services_At Fortescue Future Industries (FFI) we are leading the global energy transition by developing a portfolio of renewable energy and green hydrogen projects. Our large scale, low-cost hydropower,...

  • Quality Assurance

    1 week ago

    Perth, Western Australia Nepean Building and Infrastructure Full time

    About UsNEPEAN Building & Infrastructure (a division of NEPEAN) represents iconic brands - Galintel, Weldlok and Galserv which services industries across Civil, Architectural, Mining, Construction and Galvanising.Our OpportunityTo support our ongoing growth, our Weldlok team are seeking a Quality Assurance and Control Officer to take responsibility for all...

  • Quality Assurance Supervisor

    1 week ago

    Perth, Western Australia GenusPlus Group Full time

    3:1 Roster Highly competitive casual hourly rate Electrical background EssentialGenus Industrial Services offers innovative and fully integrated mechanical, and electrical & instrumentation services, bringing together solutions for all aspects of E&I and renewable energy projects.Position Accountabilities and Responsibilities:The Quality Assurance...