Instructional Designer

1 week ago

Sydney, New South Wales, Australia NSW Government -Customer Strategy & Technology Full time

About us
Transport for NSW is the lead agency of the NSW Transport cluster.

Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions.

We work with several government agencies to coordinate road, rail, bus and maritime services, always keeping the safety and comfort of our customers at the heart of what we do.


About SCATS at TfNSW


Implemented in nearly 40 countries and more than 200 cities around the globe, the Sydney Coordinated Adaptive Traffic System (SCATS) is the worlds leading intelligent traffic management platform that utilizes advanced technology and innovative software to manage the flow of traffic across some of the most complex transport networks in the world.

The goal is to ease congestion, reduce greenhouse emissions, improve productivity and ultimately, to save lives.

Experiencing unprecedented levels of investment, the SCATS business is undertaking a fundamental transformation that will place it in a strong position to take advantage of a burgeoning and profitable market.

This is your opportunity to be part of building world class organisation utilizing the very latest approaches to delivering innovative software services that takes advantage the latest in digital intelligent transport technologies.


The opportunity


We have an exciting opportunity for an Instructional Designer to join our Knowledge and Learning team in the Sydney Coordinated Adaptive Traffic System (SCATS) branch.

This role is a fixed-term full time role until 30th June 2024.


Reporting to the Customer Support Manager, you will be responsible for sourcing, designing and developing engaging content for interesting and diverse learning and knowledge initiatives using a variety of creation tools and digital platforms.

We offer a hybrid work environment (working from home and in the office), flexible working arrangements, and fantastic benefits.

What you will be involved in

  • Consulting with team members and stakeholders to understand context and requirements
  • Determining appropriate and effective learning solutions
  • Navigating complex and detailed technical information and translating into effective learning
  • Reviewing existing content and refreshing/reworking to suit online delivery to a worldwide audience
  • Designing and developing for an online learning environment, e.g. online assets, content, courses and assessments; webinars; eLearning, and quick reference guides
  • Conducting content testing, user acceptance testing, reviewing and updating content and resources accordingly
  • Maintaining quality assurance, including SCATS branding.
For more information, please view a copy of the role description.

About you
The skills and experience we are looking will include:

  • You're an experienced, flexible Instructional Designer and something of a learning expert.
  • You use adult learning principles to develop effective learning solutions and an engaging learning experience that shifts knowledge, skill, and behaviour.
  • You're great at working with SMEs and complex content in a technical or engineering environment.
  • You can create endtoend programs and solutions, including structure, delivery and review plans.
  • You have experience in developing digital content and working with learning management systems.
  • You work really well on your own, and you love being part of a team.
  • You're an accomplished relationship builder and influencer who can partner with internal and external stakeholders to get the best outcomes.
  • You're proud of your exceptional written and verbal communication skills.
  • You thrive in a fastpaced, agile environment.
  • You have excellent attention to detail, the ability to selfedit and meet critical deadlines
  • Qualifications that are desirable are:
  • Certificate IV in TAE Training and Assessment)
  • An appropriate tertiary qualification, e.g. Training Design and Development, Instructional Design, Content Production, or similar

Salary and Benefits
The salary for this position is TfNSW Grade 8 ($123, $138, per annum plus superannuation and leave loading.??

How to apply

Applications Close: 11.59 PM Sunday, 6th March 2023

We are the community we serve
We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.
We enable our people to work in ways that work for them and their teams.

Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.


Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

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