IT Service Operations Manager

1 week ago

Eastern Creek, Western Australia TransGrid Full time
High performing, diverse, inclusive, and supportive team

  • Proudly making a difference with the transition to renewable energy
  • Access to corporate discounts | Fitness Passport | EAP

The Opportunity


This is an exciting opportunity for a motivated individual to be part of an organisation dedicated to nation-building renewable energy projects that will provide on-demand energy and large-scale storage for many generations to come.


In your new role, you will be responsible for the smooth and seamless execution of IT service management operational processes while maintaining the overall stability and resilience of the organisation's Technology services.


This role is accountable for:

  • IT Service Design
  • IT Service Transition
  • Change Management
  • Release Management
  • Environment Management
  • Service Continuity Management
  • Configuration Management


The IT Service Operations Manager will work closely with various stakeholders to ensure the smooth delivery and management of IT services.

Additionally, the manager will drive continuous improvement initiatives to enhance the efficiency and effectiveness of service control processes. The role will collaborate closely with cross-functional teams to streamline processes and mitigate risks.

About you

  • Bachelor's degree in computer science, information technology, or a related field.
  • ITIL certification (Foundation or higher).
  • Strong leadership skills and people management experience.
  • Proven experience (7+ years) across ITIL processes
  • Indepth knowledge and experience with IT service management frameworks, such as ITIL
  • Experience in change and release management processes, including change assessment, CAB coordination, and release planning.
  • Extensive knowledge and experience in information technology operations management using ITIL with knowledge of the full IT lifecycle.
  • Extensive knowledge and experience in engaging and managing service providers with proven ability to drive supplier performance and compliance to service level agreements.
  • Strong knowledge of risk and control operational environment to support service roll out and BAU support post go live.
  • Experience and applied knowledge in IT standards and methodologies; able to design and implement support models and SLAs in service level management.

Recognition & Reward


In return for your hard work, we have numerous benefits and initiatives to support you personally and professionally including but not limited to private health insurance discount, motor vehicle lease plan, career development support, study assistance program and workplace flexibility.


Continue to make it happen for your career, and for the millions of Australians who rely on our services every day.


Who we are


At Transgrid, our work improves the lives of millions - from lighting up sports fields, schools and homes, to powering the wheels of commerce and everything else in between.

Now it's your turn to make it happen.

This is an exciting time in the energy industry with the transition to renewable energy. Recent government policy documents outline plans to facilitate increasing transmission interconnection between states and development of renewable energy zones.

Applications close on Wednesday 3 July 2024

  • Transgrid is committed to Health and Safety, the Environment, Equal Employment Opportunity, Diversity and Ethical Practices. All applicants are expected to demonstrate an understanding of and commitment to these areas_

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