Client Services Consultant

2 weeks ago

Perth, Western Australia Perpetual Full time
  • 6 Month Max Term Contract role
  • Flexible working environment
  • Career growth opportunities

Fordham is a specialist chartered accounting firm within Perpetual. Fordham has acted for private business, their owners and their families. We help our business owner clients understand and manage their business, build and protect their wealth, and plan and structure their lives. We build strong relationships with our clients and know all facets of their business and lives. We've been earning the trust from our clients for 130 plus years, some over four generations and we work with many different client groups such as, business owners, high net wealth families, Managed Investment Trusts (MITs), special purpose vehicles and investor groups.

This Perth based role is to provide support to the Executive Office Team. The role will be reporting to the Community Services Manager and will be required to liaise with members of the Community, Trust Managers, Community Services Consultants, the Payments Team and various other stakeholders.

About the role

  • Ability to use phone system (training will be provided) and communicate with members via phone and email (using Outlook);
  • Must be familiar with the guidelines of the relevant trust/s in order to provide accurate information to members;
  • Ability to pro-actively communicate details of Trust programs (including updates) to members;
  • Assistance with identifying issues which require communication to members (ie issues that require bulk SMSs to members

About you

  • High school graduate at minimum
  • Experience working with Indigenous Communities is desirable
  • Customer service experience
  • Office administration experience
  • Experience using Word, Excel, Powerpoint, Outlook

Behaviours

Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact.

Employee benefits

  • Work from anywhere in Australia for up to one month each year
  • An annual allowance to empower you to prioritise your personal wellbeing
  • Access to LinkedIn learning, study support and commitment to supporting professional development
  • Lend your expertise and support Indigenous organisations to achieve their own development goals with a six weeks' secondment with Jawun

Diversity and inclusion

  • WGEA Employer of Choice for gender equality since 2018
  • Strong commitment to all aspects of Diversity and Inclusion through a robust 7 pillar strategy
  • A growing number of employee-led networks who work to raise awareness and drive continued change
  • We support over 50 Indigenous communities through Native Title Trusts, helping to secure the communities future. We encourage applications from Aboriginal and Torres Strait Islander People.

We are committed to creating an inclusive workplace where diversity is celebrated and welcome applications from people from all backgrounds and communities. Our goal is to provide a work environment that enables you to thrive, whatever your circumstances.

Perpetual strongly encourages our employees to be vaccinated for COVID-19 for the safety of our team and stakeholders. Some roles may require that full vaccination is maintained for the safety and well-being of our clients. If this is applicable to the role that you have applied for, we will ask you to share your status as part of the application process. You will be provided with the relevant information during the recruitment process if you are currently not up to date with your vaccinations or are medically exempt.

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