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Euc Team Member

3 months ago

Hobart, Tasmania, Australia Axiom Technologies Full time
Desired Competencies (Technical Competency)

Must-Have**(Ideally should not be more than 8-12) Good Experience in the Following Technical Areas:Windows 10, Active Directory Services and Networking.

Provide L1/L2 Technical Support & resolve Issues related to Computer HW / SW on end user devices.
Should Posses Very Good Communication skills
Should have a hands-on on Intune & understand patching deployment across laptops/desktops
Should have knowledge about maintaining asset inventory, hardware spare parts,

Provide Management Level support for Deskside issues and be point of contact at the site for all IT related issues.

Setup & Manage IT Hub and supporting end-users.
Should have experience providing Meeting room Support.
Experienced in OS imaging processes, SW installation and imaging tools, automated help desk systems.
Troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers) network and local printer installation.
Coordinate for hardware warranty repair & escalate to 3rd party vendors.
Experience in Microsoft stack including Windows 10, EMS Suite, Azure, O365, E1 and E3 licensing.
Imaging laptops, wiping, cleaning, and shipping to end user as per requirement.
Providing Support for CR Activities in night or after office hours
Providing Hands and Feet Support related to Hardware issues.
Good-to-Have Client OS Migration & Consolidation Experience
Good to have knowledge of Systems experience (SAN, NAS, RAID, Fiber Channel, and iSCSI).
Must be able to lift equipment for 'rack and stack' services (server, router, switch, UPS devices, etc.) if required.

SN Responsibility of / Expectations from the Role
1 EUC SME will be responsible for key activities in desktop support and migration activities.
2 Develop and Maintain documentation of current environment
4 Monitor the performance of the computer systems and address issues as they arise.
5 Provide technical support for software reconfigurations to aid in function customization.

**What next?