System Support Analyst

2 weeks ago


Sydney, New South Wales, Australia Davidson Full time

About the Company

This federal agency oversees national health services and systems, focusing on engagement, innovation, clinical quality, and safety.

About the Role

Reporting to the Assistant Director of Software Development and System Support, this position involves assisting in resolving software development issues. It aims to enhance system functionality and user experience, emphasizing documentation and maintenance related to software developer onboarding.

About You

The ideal candidate will possess experience and knowledge of operations management practices to offer professional advice on complex problems. They must be capable of obtaining and maintaining the required security clearance and national police check. Australian Citizenship is mandatory. Relevant qualifications and experience aligned with operational requirements are advantageous. ITIL V4 certification is essential. Technical or programming skills are not a must-have, but experience in customer support, engagement, and Service Desk is beneficial. Prior experience in the health or IT industry in customer-facing roles is preferred. To apply, please upload your resume in Microsoft Word format. For further inquiries, contact Kerry Hunter. Visit the company's website for more information.



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