Consulting Services Manager, Enterprise

2 weeks ago

Sydney, New South Wales, Australia Axsys Full time

We're MYOB

  • MYOB is the #originalstartup. Our roots are in finance and accounting software, but today we're so much more We're building a business management platform to help more businesses in Australia & New Zealand Start, Survive & Succeed. Our team is continually transforming, inventing and disrupting conventions. We don't want you to simply 'fit' into our already established culture, we want you to add to it, and make it even better This is MYOB.

The Opportunity

  • Reporting to the Head of Consulting Services, we have an opportunity to join us as a Consulting Services Manager supporting our Enterprise customers in a permanent fulltime role.


Managing a team of Leaders and their direct reports across Australia and New Zealand, you'll play a pivotal role in owning the consulting business to drive customer success and adoption of our platforms through services associated with onboarding, product utilisation, migration, customisation and integrations incl.

3rd parties.


The role is accountable for achieving key targets including revenue, margin, billable utilization, team engagement and customer satisfaction whilst ensuring that solutions and services are designed to meet customer needs and are of high quality, delivering an amazing customer experience.


You will:

  • Build and develop a customer centric and successful consulting services organisation, contributing to a high pace growth journey.
  • Own and drive the consulting services business within your area. You'll contribute in setting budgets, and you'll be responsible for meeting business performance targets within your business area.
  • Develop and build highly engaged teams. Handling capacity to demand, optimising the teams' utilisation
  • Develop campaigns and drive services sales with the Sales and Customer Success teams to achieve sales targets.
  • Contributing with standard process approach in delivering services and solutions to customers
  • Establish structures for continuous learnings and improvements, making sure both the team and the supporting processes, methods and tools meet current and future demand aiming to give our customers the very best experience and value.
  • Transition and redefining the consulting services team and the business in line with the vision.

About You

  • Previous experience in leading a consulting services business, and how to organise, optimise and structure delivery of a mix of delivery motions
  • Demonstrated ability to execute commercially driven decision making and inspire change and business transformation
  • Experience in leading a team of managers and their teams, guiding and coaching them to achieve the outcomes expected
  • You come with a validated background and knowledge of what good looks like in a highperformance consulting services organisation, delivering business management solutions to customers
  • Knowledge of sales processes of software, ideally business management platforms like ERP, and how to propose implementation services with software
  • Experience in inspiring change and business transformation in a growth environment
  • Experience in optimising the time to competency for new employees, and setting up structures for ongoing findings and continuous improvements
  • Knowledge of Implementation Methodologies and the ability to develop, train team members and ensure the use of Implementation Methodologies for successful projects
  • We're transforming and growing; you'll need the ability to function in a fastpaced environment with multiple tasks and changing priorities whilst proactively improving the quality of current processes and planning activity.

Our Culture & Benefits

  • Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
  • Do your best work in a flexible work environment, right down to financial assistance to set up your home office it's called Flexperience, and it's designed by you and your team
  • Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
  • Drive your own learning via conferences, inhouse training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
  • A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more
  • Communities built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution
  • Access to bestinclass discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

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