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IT Support Technician

3 months ago

Gold Coast, Queensland, Australia Shred-X Full time

As part of the Freightways Ltd group of companies, SHRED-X is a fast paced and rapidly growing company providing complete secure destruction services for paper, electronic, product, and têxtile waste, diverting over 95% of processed waste away from landfill into sustainable initiatives.


Key Responsibilities:

  • Provide firstline technical support to employees on a variety of IT issues, including hardware, software, and networking problems.
  • Install, configure, and maintain computer systems, hardware, and software, including desktops, laptops, printers, and other IT equipment.
  • Assist in maintaining the company's network infrastructure
  • Troubleshoot and resolve technical issues in a timely manner, escalating complex problems to higherlevel support as needed.
  • Provide training and support to employees on the use of IT systems and software.
  • Maintain accurate records of all IT equipment, software licenses, and support incidents.
  • Stay up to date with the latest technology trends and advancements, making recommendations for improvements to the IT infrastructure.

Requirements:

  • A minimum of 2 years' experience in an IT support role.
  • Excellent communication and customer service skills.
  • Ability to diagnose and resolve technical problems quickly and effectively.
  • Ability to work independently and as part of a team.
  • A passion for technology and a drive to continuously improve the IT infrastructure.

What is in it for You?

  • Market Competitive salary
  • Learning and Development opportunities
  • Birthday Vouchers and Celebrations
  • Tenure Award
  • Great benefits including employee shopping discounts.
  • Employee Assistance Program (EAP) through Drake Works which covers mental health, nutrition, financial, legal, coaching and career transition support.
  • Wearing our Branded Gear

Shortlisted applicants will be required to:

  • Undergo a Federal Police clearance check.
  • Be eligible to legally live and work in Australia.
  • Undertake a preemployment medical assessment relative to their position.
  • Appropriate immunisation requirements, including COVID 19 vaccinations.