Expressions of Interest

2 weeks ago

Sydney, New South Wales, Australia Adidas Full time

Purpose & Overall Relevance for the Organisation:

  • The Floor Operations Third-in-Charge (3IC) of Sydney Brand Centre supports the Assistant Store Manager
  • Floor Operations in the achievement of the store's net sales and optimal consumer experience within an adidas Halo store through staff productivity and fostering an active selling environment. A Halo store is the pinnacle of the adidas Retail experience for adidas consumers as it relates to sales & customer service, operations, people, training & product knowledge, visual merchandising & activation.
  • Drives profitability of the store by meeting or exceeding sales targets.
  • Supports store management team by providing feedback on the required resources within the store to provide consumers with outstanding experience while leading and inspiring store teamthe to meet or exceed commercial goals and build brand equity.
  • Represents the adidas brand/company brands and products in an inspiring and impactful way. Amplifies the brand with every decision and every action.
  • Champions and ensures compliance with Global Retail operational directives, processes, policies, and standards within the storefront of house, proposing ideas and solutions to build a worldclass Brand Flagship Store.
  • Key Responsibilities:
  • Commercial Success:
  • Manages, coaches, and directs Halo store floor team to achieve sales, membership, and shrinkage Key Performance Indicators (KPIs) and targets.
  • Demonstrates accountability for store performance by maximizing the allocation of resources and executing processes to drive profitability.
  • Seeks opportunities to build relationships and partnerships with other entities to enhance the exposure of the business to positively impact the net sales and brand equity within the marketplace.
  • Selling and Service Culture:
  • Supports the Assistant Store Manager
  • Floor Operations by driving a selling and service culture through sales execution strategies, product knowledge & training, and by ensuring consumers come first.
  • Supports a performance culture by achieving personal expectations and targets, analysing store performance, and holding the store team accountable by giving appropriate and prompt feedback, including actively managing poor performance.
  • Role models selling & service expectations through being actively present on the sales floor for 100% of weekly rostered hours.
  • Makes sound decisions utilising qualitative and quantitative data surrounding the behaviour and patterns of own stores' consumer base and works in tandem with the Assistant Store Manager
  • Coach to train the Halo store floor team on efforts to exceed consumer expectations.
  • Coaches, motivates and inspires Halo store floor team to set and accomplish store goals and maximize their performance.
  • Actively collaborates and shares best practices with peers to support and drive retail performance across the Halo store.
  • Halo Floor Management:
  • Participates and when required leads the daily huddles at the start of each shift to inform and motivate Halo storethe floor team on targets, tracking, key messages, store and business focus.
  • Ensures that Halo storethe floor team is surpassing consumer expectations by performing to Halo store selling & service expectations which encompass (but are not limited to) the Connect Engage Inspire (CEI) and Every Moments MaMomentdels (EMM).
  • Attentively monitors the engagement and execution of Halo sales floor team members and makes "ingame adjustments" by actively coaching to enhance performance and compliance.
  • Actively manages the zoning plan within the store to ensure that all areas of the Halo store floor are covered, providing maximum opportunity to capitalize on sales, an exemplary consumer experience, and minimising the chance for theft.
  • Awareness of suspicious behaviour, potential threats, or theft and communicates effectively with store team, whilst immediately actioning plans to mitigate and ensure staff health and safety.
  • Achieves shrinkage target of

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