IT Field Support Technician

2 weeks ago

Sydney, New South Wales, Australia I-MED Full time
At I-MED we have an all-inclusive culture that puts our patients at the foremost of everything we do.

As a diverse group of professionals, we are committed to working together as one team to make a real difference in the lives of our patients.

Our positive working environment promotes flexibility and work/life balance. We believe the quality of our people, state-of-the art systems and technology, and imaging and diagnosis, sets us apart.

As a Field Support Technician, you will provide hands on support and guidance to clinic staff and doctors across the Sydney region.

Your role will be responsible for ensuring internal stakeholders have a stable and functioning workstation environment that allows them to deliver positive outcomes to patients, referrers and the community.

This is a full-time permanent position working Monday to Friday between the core hours of 8am to 6pm.

Key accountabilities include:

  • Procure, install, maintain, diagnose, repair and upgrade desktops, workstations and laptops as required
  • Assist with hardware and software rollouts across the region
  • Troubleshoot and provide recommendations for resolution of issue including but not limited to PC, firewall, operating system, or network issues
  • Ensure all work carried out is consistent with I-MED's IT standards and policies, including security, quality, procurement and SOE

Key selection criteria:

  • At least 2 years' experience in an IT Support position
  • Solid communication skills and ability to build rapport with people in all levels of the organisation
  • Demonstrated experience in delivering exemplary support, customer service to end users
  • Experience in working within a healthcare environment preferred
Covid-19 Vaccination Policy

I-MED has a policy which requires all I-MED staff to be vaccinated and boosted against COVID-19 unless they have a valid medical exemption, however each state may have applicable Public Health Orders with additional requirements, and this will be discussed during the interview process.

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