Service Experience Agent

2 weeks ago

Melbourne, Victoria, Australia Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management


As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests.

By joining us as a Guest Services Agent, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand.

A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

Position Summary:

  • Join our Ladies and Gentlemen and support you're the Guest Services team with general operational tasks
  • Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
  • Warmly welcome guests and encompass the Ritz-Carlton brand values
  • Assign rooms according to guest requests and preferences whenever possible
  • Handle general hotel enquiries, going above and beyond with each guest experience
  • Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
  • Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings

About You:

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Selfmotivated, driven and energized in a fastpaced environment
  • Armed with smart solutions and a cando attitude

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
  • At more than 100 awardwinning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

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