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Warranty Coordinator

3 months ago

Somerton, New South Wales, Australia Fleetwood Australia Full time
ASX Listed Company.

  • An opportunity to learn and grow within the Warranty space.
  • A fantastic team environment within the Caravan Industry.

About the business
Fleetwood Australia was founded in 1964 as a caravan business at the forefront of the popular Australian RV market.

Over the past 50 years, Fleetwood Australia has evolved into a globally recognised brand, becoming a household name for its innovative, sustainable and world leading quality products and service in the modular, community village and RV sectors.

Fleetwood Australia's heritage business - RV Solutions, is comprised of two leading Recreational Vehicle brands operating in Australia and

New Zealand:
Camec and Northern RV. Northern motorhomes including repairs, insurance-quotes, servicing, parts and accessories.

About the role


The Warranty Coordinator is responsible for a range of duties including attending to all warranty claims in a timely manner, processing and answering calls relating to warranty matters, sales and general enquires.

The role also entails booking in customers for service repairs whilst also following up on orders and sales in a workshop/retail environment.

NRV has over 20 years' experience offering a wide range of services for caravans & recreational vehicles. This position plays an integral part in maintaining NRV's high levels of customer service. This position will present the opportunity for career progression and professional development.

The key responsibilities include:

  • Attending to all warranty matters in a timely manner.
  • Ensure all claim details are accurate and processed per NRV guidelines.
  • Booking in customers for service requests.
  • Answering phone calls relating to warranty matters sales and general enquiries.
  • Processing retail orders and following up on the status of all customer orders, ticketing and shelving.
  • Ordering parts and where needed maintaining stock levels.
  • Maintain stock retail cleanliness.
  • Closing the shop as necessary.
  • A passion for Warranty, customer service and great attention to detail.
  • Experience in a warehousing/distribution business or the caravan sector is a bonus.
  • Strong organisational and time management skills.
  • Strong Microsoft Office Skills.
  • Strong multitasking skills can easily juggle multiple priorities.
  • Strong customers service and administrative skills.
  • Warranty claim skills is a bonus, or a passion for working within claims.

Why Fleetwood?

  • We believe in Diversity & Inclusion and recently our D & I Committee introduced our flexible working arrangements policy and paid parental leave.
  • Genuine opportunities for professional development.
  • Be part of a business that is undergoing a significant transformation towards becoming an Employer of Choice.