Front Office Manager

2 weeks ago

Canberra, ACT, Australia National Capital Private Hospital Full time

Supportive Team Environment:

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Dynamic position:

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Well-developed management, interpersonal and communication skills
Are you looking for a challenging yet rewarding position with an organisation that allows you to be a part of something bigger?


Enthusiastic individuals who can demonstrate proven experience in a management role and are committed to patient care and customer service are encouraged to apply.


About us


Come and join our expert team of surgeons, specialist doctors, dedicated nurses and other professionals at National Capital Private Hospital.

Our world-class private hospital attracts patients from across the greater southern region, NSW south coast and the Riverina.

We provide a premium private hospital experience for our patients, and, coupled with the unique advantage of being co-located with The Canberra Hospital, provide a specialised work experience for our team members like no other.


The extensive range of acute and medical healthcare include orthopaedics, cardiology, cardiothoracic surgery, general surgery, neurosurgery, plastic surgery, vascular surgery, urology and geriatric medicine.


Joining our team means you'll be supported by great team leaders, be part of a strong, innovative team who always strive for better, and have the opportunity to flourish and grow.


As the Front Office Manager your responsibilities will include:

  • Understanding of hospital administration processes from pre-admission to discharge including informed financial consents, private health funding eligibility, patient accounts, billings, debtor's collection, accounts payable
  • Rosters, staffing and supervision of staff including reception, preadmissions, discharges, billing, theatre bookings, Process review and ongoing change management
  • Handling of enquiries and complaint resolution
  • Experience in managing and leading a team
  • Direct reports may include catering and environmental departments

Essential Criteria:

  • Promote a positive and collaborative team work environment and an efficient business culture
  • Assisting and coordinating internal and external audits
  • Sound knowledge and understanding of medical terminology
  • Excellent interpersonal, verbal and written communication skills
  • Exceptional organisational and time management skills as well as an ability to multitask
  • Professional and pleasant demeanour
  • Ability to develop positive relationships with a diverse range of people both internal and external
  • Willingness and ability to learn and complete new tasks and the flexibility to embrace change
  • Ability to work both autonomously and collaboratively within the scope of the role

Why Healthscope?
When you join Healthscope, you become part of our Community of Care.

Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families.

As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.


  • Flexibility to work across one or multiple hospitals across our network.
  • Discounted health insurance (Noncasuals)
  • Continuous professional development, education & support provided to encourage growth


We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us.


_Come and be the difference in our patient's lives._

Applications close: 3rd March 2023

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