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Living Support Manager

4 months ago

Brisbane, Queensland, Australia St Vincent's Health Australia Full time

We are looking for a special kind of person – a St Vincent's kind of person. Someone who puts compassion, connection and caring for other people at the heart of everything they do.

We have an exciting new opportunity for a Living Support Manager (Care Manager) to join our dynamic team at St Vincent's Care Services Mitchelton. In this role you will report directly to the Facility Manager and will be a member the Senior Leadership Team comprising Facility Manager, Living Support Manager, Clinical Manager, and Hospitality Services Manager. The role will showcase your unique ability to work collaboratively with other members of the senior team whilst leading and guiding the Living Support Team to support our residents by providing daily personal care enabling residents' choices and preferences through daily lifestyle activities.

To be successful in this role, you need to be passionate about providing care that is sensitive to individual resident needs and preferences – care that is kind, compassionate and embraces all aspects of individualised care and choice. You need to have strong communication, organisational and leadership skills and have the ability to inspire those around you to go the extra distance to provide the best of care, care that is from the heart. You may have a clinical background or you may have a care provision background with a strong understanding of contemporary aged care service delivery.

What's on your CV is important, but what's in your heart matters more.

Because at St Vincent's, kindness works for us.

Things that work for us:

Previous leadership experience in an aged care home;

Advanced communications skills;

Ability to meet competing and challenging priorities;

Have demonstrated abilities in change management processes;

An understanding on coaching, training and developing teams and team culture;

Registration with a professional body or tertiary qualifications and experience in human or community services;

An understanding of the culture and tradition of Catholic Health, including a commitment to the Mission, Vision and Values of the organisation and an ability to promote the behavioural expectations in line with this philosophy.

Things that work for you:

Opportunity to join a modern residence redefining the expectations of aged care

Competitive salary packaging options up to $15,990, Novated leasing, plus an optional Meals and Entertainment card up to $2,650 per annum

Opportunity to work for the nation's largest Catholic not-for-profit health and aged care provider, with a rapidly growing and progressive vision

Friendly team environment with a great community care spirit

Ability to visibly see your impact on the business and its service

Free annual flu vaccination

Employee Assistance Program for staff and their families

Access to the Fitness Passport (FP)

Why become part of the St Vincent's Care family?

Because you're like us, you believe that every act of kindness makes the world a better place. Better for everyone who lives in the 20+ facilities and locations we operate in Queensland, New South Wales and Victoria. Better for all our staff and employees, who work tirelessly to provide the highest levels of care and quality of life for our clients. And better support for the local communities we play an important role in and continue to support.

For more than 175 years, St Vincent's Care Services (SVCS) has been a leading Catholic provider of Aged Care Services in Australia and the legacy of compassion, justice, integrity and excellence entrusted to us by the Sisters of Charity and their Founder Mary Aitkenhead continues to inspire our work today.

Our spiritual and hospital-based heritage has taught us that wellness is about more than medical needs. It's about building a true partnership around trust and respect. That's why we take a person-centred approach – delivering holistic, individual care that achieves wellbeing for mind, body and spirit.

At St Vincent's we value inclusivity and diversity and acknowledge the important of creating a work environment that is welcome, safe, fair and impartial and invite people from all backgrounds to join our caring family.

St Vincent's Health Australia embraces Aboriginal and Torres Strait Islander people's unique perspectives, knowledge, and cultural. We strive to achieve better physical, mental, and spiritual health outcomes through continued connection with Aboriginal and Torres Strait Islander communities. We understand the need to effectively engage with Aboriginal and Torres Strait Islander communities to influence decision making at all levels and to create opportunity through sustainable and culturally safe employment.

This role is subject to the completion of pre-employment checks which may include reference checks, a national criminal history check, work rights and evidence of immunisation history including COVID-19 and the current influenza vaccination.

Position Description and Critical Job Demands Checklist:Alternate Contact:Closing Date:10 July :59pm Job Description:

We are looking for a special kind of person – a St Vincent's kind of person. Someone who puts compassion, connection and caring for other people at the heart of everything they do.

We have an exciting new opportunity for a Living Support Manager (Care Manager) to join our dynamic team at St Vincent's Care Services Mitchelton. In this role you will report directly to the Facility Manager and will be a member the Senior Leadership Team comprising Facility Manager, Living Support Manager, Clinical Manager, and Hospitality Services Manager. The role will showcase your unique ability to work collaboratively with other members of the senior team whilst leading and guiding the Living Support Team to support our residents by providing daily personal care enabling residents' choices and preferences through daily lifestyle activities.

To be successful in this role, you need to be passionate about providing care that is sensitive to individual resident needs and preferences – care that is kind, compassionate and embraces all aspects of individualised care and choice. You need to have strong communication, organisational and leadership skills and have the ability to inspire those around you to go the extra distance to provide the best of care, care that is from the heart. You may have a clinical background or you may have a care provision background with a strong understanding of contemporary aged care service delivery.

For more information about our SVCS Mitchelton facility please visit St Vincent's Care Services Mitchelton

What's on your CV is important, but what's in your heart matters more.

Because at St Vincent's, kindness works for us.

Things that work for us:

  • Previous leadership experience in an aged care home;
  • Advanced communications skills;
  • Strong time management skills;
  • Ability to meet competing and challenging priorities;
  • Have demonstrated abilities in change management processes;
  • An understanding on coaching, training and developing teams and team culture;
  • Registration with a professional body or tertiary qualifications and experience in human or community services;
  • An understanding of the culture and tradition of Catholic Health, including a commitment to the Mission, Vision and Values of the organisation and an ability to promote the behavioural expectations in line with this philosophy.

Things that work for you:

  • Opportunity to join a modern residence redefining the expectations of aged care
  • Competitive salary packaging options up to $15,990, Novated leasing, plus an optional Meals and Entertainment card up to $2,650 per annum
  • Opportunity to work for the nation's largest Catholic not-for-profit health and aged care provider, with a rapidly growing and progressive vision
  • Friendly team environment with a great community care spirit
  • Ability to visibly see your impact on the business and its service
  • Free annual flu vaccination
  • Employee Assistance Program for staff and their families
  • Access to the Fitness Passport (FP)

Why become part of the St Vincent's Care family?

Because you're like us, you believe that every act of kindness makes the world a better place. Better for everyone who lives in the 20+ facilities and locations we operate in Queensland, New South Wales and Victoria. Better for all our staff and employees, who work tirelessly to provide the highest levels of care and quality of life for our clients. And better support for the local communities we play an important role in and continue to support.

For more than 175 years, St Vincent's Care Services (SVCS) has been a leading Catholic provider of Aged Care Services in Australia and the legacy of compassion, justice, integrity and excellence entrusted to us by the Sisters of Charity and their Founder Mary Aitkenhead continues to inspire our work today.

Our spiritual and hospital-based heritage has taught us that wellness is about more than medical needs. It's about building a true partnership around trust and respect. That's why we take a person-centred approach – delivering holistic, individual care that achieves wellbeing for mind, body and spirit.

At St Vincent's we value inclusivity and diversity and acknowledge the important of creating a work environment that is welcome, safe, fair and impartial and invite people from all backgrounds to join our caring family.

Reconciliation Action Plan

St Vincent's Health Australia embraces Aboriginal and Torres Strait Islander people's unique perspectives, knowledge, and cultural. We strive to achieve better physical, mental, and spiritual health outcomes through continued connection with Aboriginal and Torres Strait Islander communities. We understand the need to effectively engage with Aboriginal and Torres Strait Islander communities to influence decision making at all levels and to create opportunity through sustainable and culturally safe employment.

As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit or get in contact at

Interested? Apply today Or if you have further queries, contact our Talent Team at

Respectfully, no agencies please.

This role is subject to the completion of pre-employment checks which may include reference checks, a national criminal history check, work rights and evidence of immunisation history including COVID-19 and the current influenza vaccination.

Position Description and Critical Job Demands Checklist:Contact Details:Janelle HaylockAlternate Contact:Closing Date:10 July :59pmReconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https or get in contact at

View Reconciliation Action Plan

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About Us

As part of St Vincent's Health Australia, St Vincent's Care Services (SVCS) is a leading Catholic provider of Aged Care Services in Australia. SVCS offers quality residential, community and independent living services through 23 facilities located within Queensland, New South Wales and Victoria. St Vincent's has been providing health care in Australia for more than 155 years. The legacy entrusted to us by the Sisters of Charity and their Founder, Mary Aikenhead continues to inspire the service provided to our residents in a caring, friendly atmosphere, underpinned by our values of Compassion, Justice, Integrity and Excellence.

We are proud of our working environment that promotes teamwork and fosters professional development. We treat each other with respect and fairness, we have a genuine concern for everyone in our team, and we are an equal opportunity employer.

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