Night Manager

2 weeks ago

Greater Adelaide SA, Australia SOFITEL Full time

Company Description

Winner of the Australian Hotels Association SA 2023 Deluxe Hotel Accommodation and 2022 Restaurant Accommodation Division Awards, positioned in the heart of Adelaide, just footsteps from the River Torrens and Light Square, the Sofitel Adelaide is surrounded by the city's historic treasures and contemporary icon, linking Adelaide's modern joie de vivre with classic French Bordelais art de vivre to articulate an enriched experience of captivating refinement.


We are "relentlessly guest obsessed" in everything we do, and work to deliver the very best culinary and service experience for our discerning clientele.


Job Description What you will be doing**:

  • Effectively manage the daily reconciliation of the Hotel's trading.
  • Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.
  • Ensure maximum guest satisfaction as well as the safety and security of the property.
  • Review and build upon existing SOPs and work with the Front Office Manager to ensure a seamless process and policy system is implemented.
  • Provide supervision and support to the Front Office team and other departments when required, particularly focussing on developing and mentoring the Overnight team.
  • Ensure department policies and procedures are understood by all employees and observed in tasks performed.
  • Implement training programs for all employees, conduct induction and skills training.
  • Be aware of room availability and sensitively manage overbooking situations where relocations are required.
  • Supervise the operational success of all overnight services and functions including car parking, portering, room service, security and public area cleaning.
  • Attend to any disputes referred, ensuring total guest satisfaction.
  • Maintain a visual presence in the hotel lobby to assist any areas as required and to greet guests on a regular basis.
  • Ensure strong interdepartmental relationships are built and maintained to ensure the operational success of the hotel across all areas and departments.
  • Create and maintain a work environment that consistently reinforces exceptional customer service.
  • Carry out additional duties as requested by your manager or their designate.
  • Act on behalf of the Front Office Manager and hotel management in their absence ensuring to maintain the high standards expected by our guests.

Qualifications Your experience and skills include**:

  • 3 to 5 years experience in Front Office.
  • Serviced focused personality is essential.
  • Strong interpersonal and problemsolving skills.
  • Motivation to work at Night.
  • Prior experience working with Windows, Microsoft Office Suite and Opera (or a related PMS system). POS experience is an asset.
  • Full and unrestricted Australian Drivers licence.
  • SA RP Badge.
  • Up to date First Aid and CPR certification.

Additional Information Your team and working environment**:

Be part of Sofitel Adelaide's growing team with the opportunity to build your skills and expertise to reach the best version of YOU.

At the Sofitel Adelaide, you will take your embrace your GRIT as your chosen superpower. You will have the opportunity to make every contribution count and we aim that every interaction will make you #feelvalued by creating a fun, fast-paced and rewarding work environment

What is in it for you:

  • Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
- up to 50% discount on meals at Sofitel Adelaide

  • Family & Friends accommodation discounts
  • Learning programs through our Academies
  • Fully laundered uniform provided
  • Free 24 hour access to our Employee Assistance Program
  • Opportunities to develop your talent and grow within our property and across the world
  • Ability to make a difference through our corporate social responsibility activities

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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