Project Analyst

2 weeks ago

Sydney, New South Wales, Australia ING Full time
We're on the hunt for an experienced
Project Analyst for our
Lending Operations team.

In this specialist role, you'll lead the project management of identified Chief Operating Officer Initiatives; managing change that impacts Lending Operations; driving and implementing process improvement activities as well as representing the Lending Operations business for identified bank wide projects.


As the
Project Analyst, Lending Operations you'll document and update any process, policy or system changes to ensure effective implementation across Lending Operations both locally and in ING Hub Services Manila.

You'll work with key internal and external stakeholders to support day to day management of change as well as being a key part of project implementation.


You'll thrive in this role if you enjoy being an active contributor to delivering on the agreed strategic objectives of Lending Operations.

Ready to make an impact?

What you'll do

  • Identify and implement continuous improvements to uplift efficiency, quality and customer experience.
  • Establish the process vision; working with internal business stakeholders to identify, prioritise and implement improvements and ultimately drive market leading customer service & efficient processes
  • Ensure all ING process documents are in line with ING's guidelines including version control and are easily available for staff via the ING Intranet depository
  • Support and serve as an active contributor for key projects including automation and straight through processing projects
  • Lead the project management of identified COO initiatives / projects that support and align with the strategic direction of the COO function
  • Manage effective stakeholder engagement (both internal business and external partners) relevant to service delivery for ING Lending Operations
  • Serve as the key contact person for ING Hub Services and sourcing integrations
  • Create and support risk aware culture in all projects and team collaboration

What we're looking for

  • Intermediate knowledge of MS Word, Excel and automated IT systems
  • Understanding of Banking regulatory requirements and legislation
  • Awareness of Operational Risk Management
  • Knowledge of retail and commercial home loan market, in particular Third Party and Direct channel
  • Proven experience in successful initiation and implementation of change
Minimum 5 years financial services experience

  • Understanding of NCCP, Privacy Act, and AML/CTF Act
  • Ability to work well under pressure and multitask with excellent time management skills
  • High attention to detail with exceptional analytical skills

What's in it for you?

  • Discounted ING Health Insurance
  • An additional Rest Day to support your wellbeing
  • An IMPACT day to volunteer on n approved sustainability activity

About Us


At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged.

We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead.

And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.


We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

Need more?
**Applications close Thursday 3rd August 2023

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