Maintenance Team Coordinator

2 weeks ago

Melbourne, Victoria, Australia Sg Fleet Australia Pty Ltd Full time

WHO WE ARE
We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.

SOME OF OUR PERKS INCLUDE

  • Recharge and relax with up to four extra days of leave each year. We call them Wellness days
  • We offer industry leading 20 weeks paid parental leave
  • Save plenty with vehicle salary packaging
  • Monetary service milestone awards
  • Recruitment referral bonus
  • Discounted mobility products and services
  • Flexible work arrangements
  • Career progression opportunities (over 25% of our vacancies get filled internally)
  • Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
  • Two paid volunteer days each year to give back to causes that matter to you
  • Health and wellbeing support including a subsidy and an innovative Employee Assistance Program

ABOUT THE ROLE...

This position is responsible for providing effective cost-controlled maintenance support for all Clients, while maintaining a level of exceptional product support and service to clients. Respond promptly to all maintenance telephone calls, e-mails, access required levels of work with authorised repairers, and provide appropriate repair authorisations in line with vehicle contracts, repairers agreed accreditation, and delegated approval levels. Ensuring that all external and internal customer and supplier queries are answered appropriately

TASKS AND RESPONSIBILITIES...

The major responsibilities of this position include but are not limited to:

  • Driving a strong customer service culture; one of accountability, engagement, and customer experience ownership, where dependable team members work collaboratively and intelligently within a proactive environment, collectively owning their team KPIs and working towards high customer satisfaction ratings
  • Train, coach and motivate the team through effective and efficient people management that creates a culture of collaborative leadership and communication, and lifts employee engagement
  • Manage and Control Servicing and Repair costs for all fleet vehicles.
  • Minimise down time of vehicles (VOR)
  • Look to maximise vehicles warranties, including requests on post warranty support on all manufacturers' "product problem" and other premature mechanical repairs
  • Advise clients on maintenance related issues covering their vehicle's contract entitlements and inclusions such as - Tyre Allowance, Roadside Assistance and Accident Management
  • Ensure call wait times, email response times and other key KPIs are met
  • Drive a culture of continuous improvement by identifying, proposing, and implementing process improvement

SKILLS AND EXPERIENCE...

  • Technical qualification in the Truck & Equipment motor vehicle industry e.g. Automotive Technician or Equivalent
  • Previous experience in the fleet leasing / management industry
  • Good negotiation and influencing skills
  • Previous experience as a people manager including training, coaching and developing people to their full potential

WHAT'S NEXT

We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.
We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.

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